Resolved! Change device
I bought iphone 12 Promax with 2 years contract. Now I want to change iphone 13 Promax. Can I return my iphone 12 Promax? And have any extra fee for this case?
Latest topics
Resolved! How to pay for Prepaid with credit card
Hi, I have the prepaid Nationwide Talk & Text 15 Plan. I want to Pay $15 each month via credit card. I registered a credit card, but when I click "auto renew upon expiration > from credit card" and then submit, it always tells me, "Your account balan...
Resolved! Payment
How do I set up direct deposit from my bank
Resolved! Adding a business line…
Im currently a personal cellphone account holder and got myself a new job, it requires me to use my phone to call clients ahead of a visit but i do not want to give my personal number out.. as a solution im looking to add a second line to my iphone s...
Balances carried over
BE CAREFUL DEALING WITH TELUS As per customer service agent if your balance is not paid in full every month they will mark on your credit MISSED PAYMENT. They will refuse to fix that even when you prove payments are made EVERY month. Time to find a n...
Resolved! Balance disappeared
I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody ha...
Resolved! Is the starter 10 plan no longer available in Alberta?
Doesn't show up in the app nor the site.They removed my older plan and I'm wondering if they scratched this one off the list too.
Resolved! Automatic top-ups on 30-day plans
Super confused here. How can I automatically pay a 17.25$ 30-day plan if I am only given fixed price options (10, 25, 50 and 100$) ?!?10$ won't be enough and other options will be too much, stacking up until credits expire and TELUS keeps my money.On...
Resolved! Transferring a phone number
I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...
Resolved! TELUS as a foreign student/traveller with international credit card
My daughter is going to be a student in Canada for 6 months and I'm accompanying her for one months. We each need prepaid plans and a SIM card and we only have a VISA credit card issued by a German bank. What can we do to pay for the service? Thank y...
