My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Digital sim and physical

Hi my iphone was purchased a few weeks ago and it shows two sims active, one digital sim and one physical sim, now it shows the digutal sim active, so i took the physical sim out and the phone doesnt work, do i need a physical sim in the phone to use...

LawofBob by Neighbour
  • 1 replies
  • 0 kudos

Resolved! Utterly disappointed with the service that we receive from Telus

I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, all we kept getting was a machine that does not understand Engl...

PeterC1 by Just Moved In
  • 4 replies
  • 1 kudos

Resolved! Bogus charges

Why am I still being charged by Telus when I am now with Koodo?

Bill6 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Billing name change

Hi, my husband has a phone bill and my phone is under his name. I would like to get my own bill under my name. How do I go about doing so? Thanks.

Nicole32 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Changing plan question.

Hey so I am looking to change my plan to this one It says it comes with 0 Gb of data but i was wondering if I can add a add-on to it? Thanks.

Lukasz66 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Call from Telus loyalty program? Potential spam?

I have been getting calls from the following number: (825) 509-3638 claiming that they are from the Telus Loyalty program. There is no caller id for this number, and they are asking for my account information (address, etc.). Is this number legit?

NolanK by Just Moved In
  • 6 replies
  • 0 kudos

Resolved! Contract is almost up, having trouble figuring out new plans.

Hi all, My contract is almost up and have been looking into options for new plans and a couple of new phones. There are three of us on the account, I'm the main account holder. Me, my wife, and my kid. Right now I'm paying around $210 for all three a...

Resolved! Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...

Resolved! Epp offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to come through. What do I do? Than...

Ashley3 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Account compromised

My account was compromised. At 11pm, June 16 to 5:00am, June 17, my account had 10KB used. I'm old, lol, and was in bed during this time. Telus is saying they can't see what is being used but can see if it was my handset. I definitely did not use thi...

TKBK by Just Moved In
  • 6 replies
  • 0 kudos