I have been trying to call you guys since September 22 to pause my account after I lost my phone. I found the phone a few days after but need the account paused as I got a second number when it was lost. I have sent emails which bounce back since you guys no longer respond to emails how do I cancel this account since I can’t communicate with anyone?
You need to contact Telus directly to pause or cancel an account. Given that your older number is widely known, it may be the one you want to keep. You can connect via Twitter @TELUSSupport, or through their Facebook page. Depending on call volume, you may also be offered a call back option when calling in.
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