TELUS Mobility Vacation Suspension

Vacation suspension reduces your monthly bill while you're away. Your service pauses and resumes when you return.

Eligibility and Duration

All monthly plan customers can suspend service for 1-6 months per year. Active service agreements continue unchanged during suspension.

Suspension Costs

Mobile phones and tablets: $30/month plus device payments (if applicable)

Wireless internet devices (Smart Hub, portable hubs, internet keys): $10/month

Device payment plans continue at regular rates during suspension.

How to Suspend Your Service

1. Visit the TELUS Mobility Vacation Suspension page
2. Select "Log in" under "Please log in to start this process"
3. Enter your telus.com/mytelus username and password
4. Choose the phone number to suspend
5. Complete the form fields and select "Submit"

You'll receive a confirmation email when the process completes. The system will notify you if no eligible mobility services exist on your account.

Have home services? Visit the Home Services Suspension page to learn more on how to pause internet or home phone service.

Early Return

Contact TELUS to reactivate your service. Reactivation takes a few minutes.

Alternative: Travel with Your Service

Keep your phone active while traveling:

• Check roaming rates at telus.com/travel for your destination
• Text ROAM to 7626 for Easy Roam details and pricing

When to Contact TELUS

Contact TELUS if you need to reactivate service early, have questions about device payments during suspension, or need help with the suspension process. Call customer service for immediate assistance with activation or technical issues.