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Duplicate Mobile Account
We’ve had home services for a long time so I finally decided to open up a mobility account as well. I have two lines, one for me and one for my wife. There both under one account number however that account is duplicated under my account
it says I have 3 services linked: 1 home service, 2 mobile. Except those two accounts are the same account number with the same two phone numbers. Not sure how that happened. Anyway to get rid of one? I’m a bit worried I’ll get billed for 4 lines instead of 2.
Hello Ajessome57 , our team will be able to look into this with you but you'll need to send us a private message at @TELUS_Support since we'll need to access your account, thanks!
2 Replies
- SuperFred
Community Manager
Hello Ajessome57 , our team will be able to look into this with you but you'll need to send us a private message at @TELUS_Support since we'll need to access your account, thanks!
Thanks for the suggestions! I sent them a message
