November - last edited November by dru
Okay TELUS! This is alittle ridiculous already, our payment was made October 30th, it was applied to the wrong account and we had to track it down and request for it to be applied to the right account. We were told by the individual who took our call that this isn't a telus mistake, and we can refund you the difference because the account it went to was in the negative. LMAO pure nonsense, then he made it seem like you all were doing us the favor of applying it to the correct account, its now bee a week since that was done, and yet still no update on our account! We need to place an order or a new phone and can't due to the lag on your end! PLEASE APPLY TO THE CORRECT ACCOUNT
The Neighourhood is inhabited by Telus Customers who can not address your billing issue. You will need to contact the Billing department. See the Contact Us Section at the page bottom or dial *227 from your cell phone.