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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Carey1 by • Neighbour
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  • 3 replies
  • 0 kudos

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Charm by • Neighbour
  • 2996 Views
  • 1 replies
  • 0 kudos

Resolved! Edit Credit Card details - Browser security

Hello Not able to update / register credit card info on MyTelus Prepaid accountAfter selecting - Edit Registered credit card - Site returns the following message Your browser does not reach the security standards required for us to process online pay...

RVan by • Organizer
  • 6073 Views
  • 6 replies
  • 0 kudos

Resolved! Failed port

I ported my phone from Freedom Mobile 8 days ago. Today my wife tried calling me via Alexa and it reached my Freedom Mobile voice mail. I tried and got the same result. I tried from moly mother's phone, and the call simply does not connect.It seems I...

docbill by • Neighbour
  • 2225 Views
  • 1 replies
  • 0 kudos

Resolved! Switching to koodo

I am considering switching to Koodo. I know I have to pay out the balance I owe on the phone but are there any other charges for leaving Telus before the contract is up.

habsfan by • Organizer
  • 3964 Views
  • 3 replies
  • 0 kudos

Resolved! “Something went wrong” error message

Hi all, I’ve been trying to do my phone upgrade online but when I go to “Add to Cart” an error message pops up and nothing is added to my cart. Has anyone else had this problem, and if so, what did you have to do to fix this? Thanks in advance!

Resolved! Trying to upgrade - keep getting errors

My bring it back is up on December 20th. My agreement is fully paid off, so I'm trying to upgrade now. I'm sending back an iPhone 11 Pro Max, trying to get my hands on an iPhone 13 Pro Max. The first issue I'm having is an error that says - Your sele...

dlinwood by • Neighbour
  • 4017 Views
  • 1 replies
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Resolved! Data sharing with a hub?

I am trying to figure out family plans, data sharing across devices, and mobility plans.We have 2 phones with another carrier, neither of us use much data, probably less than 3 G per month combined.We have a Telus landline.We have a Telus Hub on a 50...

Jim13135 by • Neighbour
  • 2050 Views
  • 1 replies
  • 0 kudos

Resolved! Paying account from offshore

I’m trying to pay my overdue phone bill from Australia but TELUS won’t let me use my card.I tried to find an email address I could contact but had no luck. Seems they want everybody to call them and I’m not going to paying for overseas callsCan anybo...

Dense2 by • Neighbour
  • 2925 Views
  • 1 replies
  • 0 kudos
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