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Forum discussion about TELUS Mobility accounts.
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Resolved! Changing email for sign in and billing

I recently cancelled my TELUS home internet which results in losing my TELUS email account, now I’m trying to change my email in my account profile to my gmail but the system won’t let me change it. It says I have to call, well I don’t want to spend ...

habsfan by • Organizer
  • 1807 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Why do I have a charge of $25.00 per month for Shareable Data? What is it?

MJM by • Just Moved In
  • 1975 Views
  • 1 replies
  • 0 kudos

Resolved! MMS and Data Block

I've noticed a number of older threads that attempt to answer this question without any clear answer, so I've submitted a query to Telus Support. Text of Message Submitted to Telus SupportIt would be most helpful to have an authoritative article that...

dpb by • Just Moved In
  • 4229 Views
  • 3 replies
  • 1 kudos

Resolved! A very confusing problem to do with log in and bill payment

My partner and I have a phone each with different numbers. Historically I have always paid the bills. He wanted to be able to log into the account. I applied to have him put on the account as a second which TELUS did for us. Now I can’t get in myself...

Resolved! Additional information is required to process

So far I have not received an answer from Telus whichAdditional information is required to process my order and finalize my I already wrote two emails and got no reply so far, it's been 15 days from the payment of my purchaseBest regards Augusto Schi...

Augusto by • Just Moved In
  • 1836 Views
  • 1 replies
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Resolved! Bring-it-back program. Upgrade after 1 year?

Hey!I was hoping to get Apple’s latest iPhone in a couple of weeks on the bring-it-back contract. I was wondering if I wanted to upgrade after 12 months, rather than 24 months, how much would it cost?It states on the Telus fee you’d pay the bring it ...

Resolved! Collections

Hello all, trying to remedy some bad mistakes. Telus sent my old account to collections and I’ve been ignoring it like a dumb dumb.It says in my credit report that a collections agency has it but it also says that Telus still has it. And when I log i...

Jordo0909 by • Just Moved In
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  • 2 replies
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Resolved! New phone / Keeping current plan.

So I am currently on a 2 year contract with 6 months left. I have an s8 which has been great but recently broke the screen. Also have a $55 plan with 1gb data for $5. My total monthly bill is $66 after taxes and such. I am smitten by this because aft...

sdfjhg by • Organizer
  • 4775 Views
  • 3 replies
  • 0 kudos

Resolved! Split numbers

I have had a contract with two lines about 2 months ago, I want to separate them. it's possible? what should i have done?

Resolved! Billed for data did not use

Have had a a cell phone for security for about 15 years. Have a most basic plan, only make few calls a month , never give out number,never had a billing problem. Received a bill for data charge in June 2019. When contacted Telus I was told I had to h...

bh79 by • Just Moved In
  • 5087 Views
  • 3 replies
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