My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Mobility Bill call location question

Why would Sorrento BC show up consistently on my mobility bill as the location a call was placed at when the call was actually placed in Salmon Arm BC?

different by Just Moved In
  • 1522 Views
  • 1 replies
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Resolved! Complimentary Apple TV for new mobility sign up

I recently transferred  (in November 2020) my mobility service from Virgin to Telus which  included purchase of a new iPhone SE. The sales agent advised that my new sign up and iPhone includes a one year complimentary subscription to Apple TV. I rece...

Resolved! Changing Billing Due Date

Is it possible to change my billing due date? I'd like to adjust it so it falls on the 1st of each month. Thanks

jmac0127 by Just Moved In
  • 3254 Views
  • 2 replies
  • 0 kudos

Resolved! $10.00 prepaid plan

After my expensive plan with another carrier expired I search for a new plan and found the Telus $10.00 prepaid plan. Just what I wanted. We are seniors and do not use the cell for other than emergencies and when we go out. I bought the plan in Sept ...

GarryG by Friendly Neighbour
  • 5601 Views
  • 8 replies
  • 0 kudos

Resolved! Credit due

Recently got a new phone (sept) finally have my $10/month applied to my acct.. (after 2 billing cycles ) I am owed the 2 months that Telus said I would receive when I pitched the phone ..I have spoken to three different agents .. the last said the mi...

Tired by Just Moved In
  • 1559 Views
  • 1 replies
  • 0 kudos

Resolved! Wifi internet hub

I didn't get my wifi internet hub that I paid tax on reference number is Authorization number isWifi internet hub number isPlease let me know where its at thanks.

Resolved! Purchase New Phone for Xmas

Hi I have a family account with you and I want to buy my husband a new cell phone for xmas without him knowing can i just purchase new phone from your website and he can wait to activate it after he receives it and it wont interrupt his current phone...