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telus non existant customer service and constant bogus charges

juanitaange
Just Moved In

having multiple issues with calls and texts not coming/sending so got a new phone and a new sim as telus says it is not on their end. turned phone on and made sure to disable mobile data and connect to wifi. insert the new sim and INSTANTLY get a text saying i have just incurred a 20 dollar charge for data usage !!! WTH? data was off and i didnt even  have time to make a call let alone consume that amount of data. tried using chat to complain and got nowhere. it is completely useless. then when i went to manage my account it said 2fa was turned off went to turn it back on and it had (000) 000-0000 as the main number associated with my account. Think i can get an answer  as to what that is all about either? NOPE

1 REPLY 1

T-Speed
Community Manager
Community Manager

Hi @juanitaange 

This doesn't seem right!

 

If you didn't manage to get help, feel free to send contact us on Facebook or Twitter so we can look into it:

Facebook: https://www.facebook.com/telus/

Twitter: https://twitter.com/TELUSsupport?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor