Fraudulent account created in my name- no one will answer me
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-22-2023 03:03 PM
I recently discovered there was an account created in my name in 2018, that was never paid and is passed due. I did not create this account however, it appears on my credit report and is greatly impacting my credit score. I have called Telus customer service three times and was told a report was sent, I was also given the number for fraud support, where I left two messages. Despite being told by an automated message that I would be contacted in 24-48 hours, I have not heard back.
Was wondering if anyone had experience with this or could direct me to someone I could speak with? It’s been three weeks since my first contact with customer support, and it’s an extremely distressing situation.
Was wondering if anyone had experience with this or could direct me to someone I could speak with? It’s been three weeks since my first contact with customer support, and it’s an extremely distressing situation.
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-23-2023 07:15 AM
Hi @Jonathan_collin it's never a good thing to find out there was a fraud attempt on your name. I'll reach out to you privately to see how we can assist.
