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Telus reporting missed 0$ payments

Just Moved In
I had an account a few years ago when I was going through a ruff time and the account ended up getting closed and going to collections. I recently paid it all off but the telus account remains open and is reporting missed payments of 0$. What can I do? I was sitting on hold for an hour at work trying to talk to someone bit had to hang out because I was at work. It aparently is dri ving my credit score down says credit karma app and their report. I also check transunion and it also says the telus account is open...why? I paid it off a few months ago.

Community Manager
Community Manager

Hi @darbyj604 


You can schedule a call back with the TELUS assist or live chat with one of our agents online: