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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Mobility account plan details and usage

I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?

Taygurr by • Neighbour
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  • 1 replies
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inoperative web site for a communications company?

Why is it every time I try to look at my account details, I find the web site is slow to the point of my giving up waiting. Today is no exception. I find my bill this month was some $10 more than usual so I wanted to see my bill. Unfortunately, the s...

Resolved! WATCH OUT FOR THIS NEW SCAM!!

I just got a text from a 4 digit number (7626) and the message is as follows:"TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a cal...

unbelievable disregard for the customer

I wondered if anyone else has had this experience with renewing a telus mobile account. My husband was contacted when our last contract was almost expired. We were given an amazing offer that included brand new phone upgrades and an excellent monthly...

dtopley by • Neighbour
  • 3036 Views
  • 2 replies
  • 0 kudos

Decoders

I received a message from telus my telus optical decoders were returned to their destination I need them to be sent back to me

122Perla by • Neighbour
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  • 1 replies
  • 0 kudos

Billing

I have an account which owes like $4500, and it went to collections. I now have KMB law contacting me threatening to sue me on behalf of Telus if i dont pay it all in the next couple days.

Resolved! Mobility Scam

Just got a call from "Telus" on my daughter's phone offering an iPhone 14 Pro Max and 30 gigs of shareable data for $45 per month. Did not speak very clearly so that was part of the reason we were on the phone so long. Can't imagine a $1,600 phone wi...

Beanwelder by • Friendly Neighbour
  • 13817 Views
  • 12 replies
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Resolved! My PREPAID Telus phone/sim card deactivated

So I bought a prepaid telus phone a while ago and I havent topped up for a few months.My account was obviously closed as it was over the 90 day period but now I cant seem to figure out how to reactivate my sim card and when I sign into my telus accou...

Friendliest neighbours
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