My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Failed port

I ported my phone from Freedom Mobile 8 days ago. Today my wife tried calling me via Alexa and it reached my Freedom Mobile voice mail. I tried and got the same result. I tried from moly mother's phone, and the call simply does not connect.It seems I...

docbill by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Switching to koodo

I am considering switching to Koodo. I know I have to pay out the balance I owe on the phone but are there any other charges for leaving Telus before the contract is up.

habsfan by Organizer
  • 3 replies
  • 0 kudos

Resolved! “Something went wrong” error message

Hi all, I’ve been trying to do my phone upgrade online but when I go to “Add to Cart” an error message pops up and nothing is added to my cart. Has anyone else had this problem, and if so, what did you have to do to fix this? Thanks in advance!

Resolved! Trying to upgrade - keep getting errors

My bring it back is up on December 20th. My agreement is fully paid off, so I'm trying to upgrade now. I'm sending back an iPhone 11 Pro Max, trying to get my hands on an iPhone 13 Pro Max. The first issue I'm having is an error that says - Your sele...

dlinwood by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Data sharing with a hub?

I am trying to figure out family plans, data sharing across devices, and mobility plans.We have 2 phones with another carrier, neither of us use much data, probably less than 3 G per month combined.We have a Telus landline.We have a Telus Hub on a 50...

Jim13135 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Paying account from offshore

I’m trying to pay my overdue phone bill from Australia but TELUS won’t let me use my card.I tried to find an email address I could contact but had no luck. Seems they want everybody to call them and I’m not going to paying for overseas callsCan anybo...

Dense2 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Change device

I bought iphone 12 Promax with 2 years contract. Now I want to change iphone 13 Promax. Can I return my iphone 12 Promax? And have any extra fee for this case?

TrangVu88 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! How to pay for Prepaid with credit card

Hi, I have the prepaid Nationwide Talk & Text 15 Plan. I want to Pay $15 each month via credit card. I registered a credit card, but when I click "auto renew upon expiration > from credit card" and then submit, it always tells me, "Your account balan...


Resolved! Payment

How do I set up direct deposit from my bank

Resolved! Adding a business line…

Im currently a personal cellphone account holder and got myself a new job, it requires me to use my phone to call clients ahead of a visit but i do not want to give my personal number out.. as a solution im looking to add a second line to my iphone s...

-K1- by Just Moved In
  • 3 replies
  • 0 kudos