2 months in a row I got charged 18.99$ for purchasing an app for which did not purchase. Last month I called Telus and they told me they could not help that I need to call the app company or something. I don't know who to call as my bill only indicat...
I recently bought a new phone and plan under a new Personal Mobility Account.My existing phone is with Business Mobility on a Business Mobility Account.I would like to take my existing phone number to my new phone (the business account is scheduled t...
Hi I received an email suggesting I update MY TELUS app as I'm using an outdated method. I checked that the version I am using on my iPhone is v4.99.5 and it is current. I emailed Telus to check to see if it was a spoof email, but they came back sayi...
This is not first time but now I’m getting really frustrated and I want my money back!!...just logged in my app to top-up, my balance was showing almost 9CAD and when I was getting my info to do the transaction my balance out of nowhere it was showin...
My wife and I are Telus Mobility subscribers. I kept my phone after my Bring it Back deadline. My wife's phone is still on contract with Telus. I would like to switch to Koodo because I now own my phone and we are in an area where we can't get 5G so ...
Is there a way I can change the order in which my mobility and watch lines are showing on the app. Right now, its the watch showing by default and I have to manually change to Mobility every time. Did so many chats and calls with agents but no fix ye...
Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.Can login fine via website and browser.
Originally posted this in the wrong subforum Hello, I received a text message on October 28 at 7PM Eastern time from 4717 stating: TELUS (Free SMS): 3 quick questions about your recent experience will help your service! How would you rate the perform...
I ordered an iphone 15 pro , but i donot received yet even that they have added an iphone 15 pro amount into my current plan .
I selected mobile account but the same issue is with the home services. A family member just died and I am trying to manage the accounts to ensure that they are paid and closed. I have spent almost 3 hours trying to get someone to complete these basi...
