My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Latest topics

Cancelling auto payment

I see the (unbelievably awful optics) charge for credit card payment is showing up now. I've cancelled my auto payment and will probably switch to sending in paper cheques from now on. Just to make it so expensive for Telus that you reconsider the ve...

Vanyel01 by Neighbour
  • 2755 Views
  • 2 replies
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Mobility vacation suspension

I've submitted a vacation suspension form but haven't gotten an email regarding the status. I'm in a different country for a month so I'm unable to call the Telus customer service line with my out of country number. Was wondering if someone can help ...

Account Hardware Security Key

Will Telus add Hardware Security Keys like Yubikey for account security?I really don’t want to install another app to attempt to improve security. Hardware keys are my preferred choice for account security. Some social media & email providers, cloud ...

Reg7 by Neighbour
  • 4022 Views
  • 1 replies
  • 1 kudos

Resolved! Transfer number from one Telus account to another.

I have an old flip phone with which I've been using Telus for a while. I recently bought a new smart phone and intended to continue to use Telus but my old SIM card didn't fit the new phone (standard vs nano size). I bought a new SIM card, activated ...

DM2 by Neighbour
  • 9789 Views
  • 2 replies
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Telus support closed !?

I took the chance at Black Friday and choose a Iphone 13. On top I got unlimited 100 for $67 (instead of previous $85. Today my billing shows $77 thus I tried to speak or chat to Telus. But they are closed and offer me a call back in 2 days at the ea...

Heiner by Neighbour
  • 1857 Views
  • 2 replies
  • 0 kudos

SIM swap scam

I got a message about a request to transfer my number to another service provider, and I can't get through to support. What should I do?

Mattark by Neighbour
  • 2134 Views
  • 2 replies
  • 0 kudos

Call me back as I lost connection

Last night I got a call from Telus. And this guy offered me a better plan and with reduced monthly rate and I waited on hold for 1 hour while he was getting it put in computer and then I got cut off and nobody called me back as of yet.

Sgould by Neighbour
  • 2327 Views
  • 2 replies
  • 0 kudos