My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Does live chat agent still exist?

Does live chat agent still exist? No matter what day or time of day I ask for live chat agent the only option I get is request callback. Why is this?

tristahx by Friendly Neighbour
  • 4 replies
  • 0 kudos

Retrieving Receipts for Prepaid Plan

I am looking to retrieve receipts/a bill of sale from current and previous prepaid plans. I require these to submit for reimbursement for work receipts, however I cannot find anywhere online where these receipts would be. There is no billing tab in a...

KennedyR by Just Moved In
  • 2 replies
  • 0 kudos


Hi. I urgently need help. I cant complete the registration for my My TELUS account. He writes that "These services are just waiting for the manager's approval - then they will connect", although I have no idea who the manager is, if not me, and I did...

karina by Just Moved In
  • 2 replies
  • 0 kudos

Third Party App Charges

I have been seeing a third party in app charge on my one TELUS account for two months now and I cannot figure out what the app is that is causing the charge. I have restricted all the third party permissions that were in my google account and it has ...

Lynn25 by Just Moved In
  • 2 replies
  • 0 kudos

canceling port-in

Hi. there. I am not good at English. ^^ Sorry. I joined Telus mobile two weeks ago.(before 'Phone-box') But now I have not used Telus until now. At first, I asked for Telus 'port-in' without asking for 'port-out' from 'Phone-box'. But, it doesn't wor...

bobsik76 by Just Moved In
  • 1 replies
  • 0 kudos


Hi there - will Telus consider accepting Bitcoin payments? Thanks.

mtaps by Just Moved In
  • 1 replies
  • 0 kudos

Account Number

I have a 7 digit account number and online banking won’t accept it as a valid account number. Tech support tells me I’m not allowed to use online banking then. I feel like there’s a solution for this that is pretty simple but no one can direct me.

psheriff by Just Moved In
  • 2 replies
  • 0 kudos

Is this a scam offer

Hi! Thanks for choosing Telus,As per our telephonic conversation, we have the best deals for all the latest devices.Your requested deal is as follow:Received a call telling me they had a promo for $45 a month including a new phone and they emailed me...

Voicemail set-up

When I call to set-up my voicemail: 1st I get the welcome message in 3 languages. I push 1 for English. Next it asks me for a mailbox number...Phone number does not work. Help!!