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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Unable to use Telus Prepaid visa card.

I received a Telus prepaid visa card for $50 from Telus. It can only be used at participating Telus stores. I tried to call Telus to have it used on my account. Agent couldn't do it. I couldn't do it. Error message received. Agent tried to get suppor...

Duesbute by • Friendly Neighbour
  • 4729 Views
  • 5 replies
  • 0 kudos

account number

hello! I have a question. I use Telus home internet and today I agreed to a mobile connection from Telus. at the moment I have a sim card from rogers and I will need to change the number. I received an email with instructions on how to do this and it...

arina by • Neighbour
  • 2440 Views
  • 1 replies
  • 0 kudos

refund

I want to ask, I made a call to Ukraine without knowing the tariffs, I spoke for 60 minutes and I received a bill for 1157 dollars, is it possible to cancel the payment?

Taras by • Neighbour
  • 1154 Views
  • 1 replies
  • 0 kudos

iPhone 15 promax

My bring it back ends Sept 21. The new iPhone will be released right around that time or after it. Is it possible to extend my bring it back until the new iPhone arrives? Can I reserve one early so I can just bring back my current iPhone and start a ...

JMarc by • Neighbour
  • 3398 Views
  • 1 replies
  • 1 kudos

Two factor authentication

I recently tried to setup 2-factor authentication on my account. It failed every time simply saying "something went wrong". I contacted support to see if they could resolve this and was told that because my wife and I each have a login to our family ...

Resolved! Billing Hell

How does one go about speaking to anyone at Telus?I have billing errors which I have been seeking to redress since October 2022.The only apparent means of reaching any customer service rep is by phone via the MyTelus app ... but after several attempt...

fortuitous by • Friendly Neighbour
  • 3562 Views
  • 3 replies
  • 2 kudos

Pay

I need to pay my bill while my phone line and text messages doesn't work anymore. I tried to log in on my Telus to do so but I need a security number that I should have received by text message...I don't know how to pay to have my line back rapidely.

Cancel Button

How can one quickly cancel a prepaid account that is no longer needed? Don't want to call hotlines or chat to a silly retainment officers. Would someone please point me to the "cancel button"? This would be well appreciated. Thanks!

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