My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Canceled prepaid number.

So I’ve been using a prepaid plan for about two years now and recently stopped filling my balance up. I tried to login and top up my account today but apparently my number has been closed/canceled because I haven’t topped up for two months. Is there ...

Ftc777 by Just Moved In
  • 1474 Views
  • 1 replies
  • 0 kudos

Resolved! Telus App issues

Hi, my i pressed pay bill on the telus app and it showed to pay my bill to to one account number then .5 seconds later it showed me to pay the bill on another account. I payed the bill on the right account and a few mins later i checked the telus app...

LawofBob by Neighbour
  • 1125 Views
  • 1 replies
  • 0 kudos

Resolved! Digital sim and physical

Hi my iphone was purchased a few weeks ago and it shows two sims active, one digital sim and one physical sim, now it shows the digutal sim active, so i took the physical sim out and the phone doesnt work, do i need a physical sim in the phone to use...

LawofBob by Neighbour
  • 1035 Views
  • 1 replies
  • 0 kudos

Resolved! Utterly disappointed with the service that we receive from Telus

I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, all we kept getting was a machine that does not understand Engl...

PeterC1 by Just Moved In
  • 2330 Views
  • 4 replies
  • 1 kudos

Resolved! Bogus charges

Why am I still being charged by Telus when I am now with Koodo?

Bill6 by Just Moved In
  • 1003 Views
  • 1 replies
  • 0 kudos

Resolved! Billing name change

Hi, my husband has a phone bill and my phone is under his name. I would like to get my own bill under my name. How do I go about doing so? Thanks.

Nicole32 by Just Moved In
  • 2375 Views
  • 1 replies
  • 0 kudos

Resolved! Changing plan question.

Hey so I am looking to change my plan to this one It says it comes with 0 Gb of data but i was wondering if I can add a add-on to it? Thanks.

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Lukasz66 by Just Moved In
  • 1015 Views
  • 1 replies
  • 0 kudos

Resolved! Call from Telus loyalty program? Potential spam?

I have been getting calls from the following number: (825) 509-3638 claiming that they are from the Telus Loyalty program. There is no caller id for this number, and they are asking for my account information (address, etc.). Is this number legit?

NolanK by Just Moved In
  • 6736 Views
  • 6 replies
  • 0 kudos

Resolved! Contract is almost up, having trouble figuring out new plans.

Hi all, My contract is almost up and have been looking into options for new plans and a couple of new phones. There are three of us on the account, I'm the main account holder. Me, my wife, and my kid. Right now I'm paying around $210 for all three a...

Resolved! Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...