My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Automatic top-ups on 30-day plans

Super confused here. How can I automatically pay a 17.25$ 30-day plan if I am only given fixed price options (10, 25, 50 and 100$) ?!?10$ won't be enough and other options will be too much, stacking up until credits expire and TELUS keeps my money.On...

jellob9 by Just Moved In
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Resolved! Transferring a phone number

I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...

RobynWeir by Just Moved In
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Resolved! Mobile replacement options

My mobile device fell ~16 feet to the ground and isn't working (no surprise!). Is there a reduced cost to purchase a replacement device since I have an ongoing service plan with Telus?

Waterloo by Just Moved In
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Resolved! High tax amount on first bill

I upgraded my phone and plan and get a first bill.The total was $171 including tax.One time connection fee was $45, I don't know why I need to pay this, I am already Telus customer for few years.Only tax amount was $78. Where is this amount from? Why...

hackcomj by Just Moved In
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Resolved! Why is the website impossible to navigate?

Why is it when I click on a simply share plan, with SHAREABLE DATA, can I not add a 2nd device without adding said device PLUS another plan? Isn't the whole point of a FAMILY PLAN to be able to share the data and have multiple devices? Is everything ...

Resolved! Dealing with Telus after account gone to collections

I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not).I cannot get services again until the flag i...

Ella1994 by Just Moved In
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Resolved! Text records

I used to be able to see records of all text messages on my accounts on the my Telus app. Now I just see how many on the days used. No other information is available, this a new thing or a glitch?

RyanVG by Just Moved In
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Resolved! Epp account frustration!

I have an EPP account. Yesterday I tried to order a certified used phone. I was unable to do this from the MyTelus APP or from the Telus website. I can only access services and products online through my corporate email, which I can only access in my...

JenB1 by Just Moved In
  • 1 replies
  • 0 kudos