Resolved! How to get a refund after porting number?
How to get a refund after porting number to another carrier? There are still credit in my account.
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Unable to browse for new device on both desktop website or app.
I am looking to potentially purchase a new device, or rather, price one out, but I have been unable to access this on the website and the app. The former keeps showing as "Page not found" and the latter won't even press / load. I would really rather ...
Add another email to log in
Hello, I recently open account with telus.I was trying to find a solution but was not able to do it.currently I am on EPP plan and when I sign up for it I brought my parents with me ....I have my own email to log in and get info such as how much data...
Billing information
The paperless billing used to show all the information about calls made and texts made and would show the most recent being items from the current date. Now when I go to text or talk usage on the bill I do not see anything for the text that are being...
Will it cost me to switch providers?
I switched to a different provider on Dec 3 . I had a monthly contract with with Telus (using my own phone) and my billing date ended Dec 23rd. I was told by my new provider that Telus would stop billing me the moment my number was switched. But Telu...
My Telus: Unable to link an account
I do have a My Telus account for my home internet services. I just subscribed to Mobile services and i try to link my new account into My Telus, and even before i can fill the form with my informations, i have a spinning image loading indefinitely. T...
Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable.Would you like to book a callback?"
The "Verify credit card" button directs to a page that cannot be found
The "Verify credit card" button directs to a page that cannot be found, this prevents me from renewing my pre-paid plan.Here is a screenshot of the page in question:I have tried with both firefox and chrome, and have tried clearing the cache with bot...
Transferring # from Business Mobility to Personal Accnt
When I started a new job 2 years ago I brought on my personal phone number onto the Business's Telus Business Mobility Account. I am now leaving the job and would like to transfer my number to a personal account. I have just set up a Personal Telus M...
Resolved! Is this text message scam?
I've suddenly been getting the following text messages: Telus CommunicationThere's an issue processing your recent payment. To maintain uninterrupted service. Please update here; https://telus.paymentapp-reviews.net from the following phone number: 3...
