Chat function not working
Hi there, How come the Telus chat function isn't working? Every time I've tried in the past 2 months it's told me... "Our chat team members are currently unavailable.Would you like to book a callback?"
Latest topics
The "Verify credit card" button directs to a page that cannot be found
The "Verify credit card" button directs to a page that cannot be found, this prevents me from renewing my pre-paid plan.Here is a screenshot of the page in question:I have tried with both firefox and chrome, and have tried clearing the cache with bot...
Transferring # from Business Mobility to Personal Accnt
When I started a new job 2 years ago I brought on my personal phone number onto the Business's Telus Business Mobility Account. I am now leaving the job and would like to transfer my number to a personal account. I have just set up a Personal Telus M...
Resolved! Is this text message scam?
I've suddenly been getting the following text messages: Telus CommunicationThere's an issue processing your recent payment. To maintain uninterrupted service. Please update here; https://telus.paymentapp-reviews.net from the following phone number: 3...
Resolved! Past Billing Invoice
Alright. I have to ask, what monster programmed the online billing site? All I wanted was last month's bill, not this month. The only way I can see to do that, is to download 18(!) previous months of billing, which...- Come in RANDOM order when downl...
Resolved! Legit or a scam?
I just got a call from Telus - 1-855-255-8828 (caller ID said Telus as well) Tried offering me discounted phones first, which I declined. He then asked me what my current plan was ($45 for 30GB), and then offered $30 for 40GB. I checked the phone num...
Fraud
I received a fraudulent call 2 weeks ago someone who stated they were from telus and shared all of my information regarding my address, billing, products etc. Does this mean telus has been breached? When i called it in there is a note stating that te...
Resolved! Confirmation of payment email, goes to old email address
Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...
Multiple lines under 1 family plan account: porting out
I have 4 lines under 1 account number (family plan)Can anyone advise what will happen if I port out 2 lines? (one being the original phone number on the account).Will Telus close out the 2 remaining lines? Or will they remain under the original accou...
Top level log-in page
I have all my log-in pages bookmarked, the last one I tried for Telus was this one I think:https://forum.telus.com/t5/Forums/ct-p/Forumsbut there is no login link on it. Which is THE ONE page where I can log in and which already hosts a login link an...
