My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! App payment notice

Why does the Telus app keep telling me I have an overdue payment of 0.00 owning or my service will be suspended? My bill was paid the day I received it by visa using the app and there is no balance.Started with latest Telus Account App update.

Resolved! Simple Share plans, not so simple

Hi there, I'm currently on the market for a so-calles "family" plan where 2 lines would be combined. Current usage would be: 5GB-ish data, used by one line only, unlimited text and minutes, and of course the mandatory stuff (voicemail, caller ID, cal...

Cubytus by Just Moved In
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  • 0 kudos

Resolved! Worst Customer service

I’ve been trying to get a call back from a supervisor for the past 3 months. TELUS keeps overcharging me and refuse to pull the call where I was promised a certain rate for my plan. Who else is having the same experience? And does anyone have any sug...

Resolved! Credit Reporting

I have never been a Telus customer, however, Telus is reporting an account listed as 120-149 days late to Transunion. I was a customer of PC Mobile in 2018 when they were folding into Koodo. At that time my account was transferred to Koodo. The open ...

Jamie9 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! I want to switch and be credited -The 365 day prepaid My First Phone Plan is not what I expected.

About 6 months ago I signed up for the My First Phone Plan for my son which was a 180 dollar charge for 365 days of unlimited text, and what I thought was 180 minutes per month of daytime calling. It turned out that it was only 180 minutes of calling...

partial charge is a scam

i moved my number over to telus on july 9. i thought my cycle will start that day. today i got my first bill. telus charged me $15 partial charge because my cycle starts on the 15. when i switched to telus no one told me that my cycle starts on the 1...

Resolved! Calling Telus support

New customer here. Called customer support and it is more than 1 hour wait. Did Telus fire most of their call centre employees