My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Change device

I bought iphone 12 Promax with 2 years contract. Now I want to change iphone 13 Promax. Can I return my iphone 12 Promax? And have any extra fee for this case?

TrangVu88 by Just Moved In
  • 2 replies
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Resolved! How to pay for Prepaid with credit card

Hi, I have the prepaid Nationwide Talk & Text 15 Plan. I want to Pay $15 each month via credit card. I registered a credit card, but when I click "auto renew upon expiration > from credit card" and then submit, it always tells me, "Your account balan...


Resolved! Payment

How do I set up direct deposit from my bank

Resolved! Adding a business line…

Im currently a personal cellphone account holder and got myself a new job, it requires me to use my phone to call clients ahead of a visit but i do not want to give my personal number out.. as a solution im looking to add a second line to my iphone s...

-K1- by Just Moved In
  • 3 replies
  • 0 kudos

Balances carried over

BE CAREFUL DEALING WITH TELUS As per customer service agent if your balance is not paid in full every month they will mark on your credit MISSED PAYMENT. They will refuse to fix that even when you prove payments are made EVERY month. Time to find a n...

Gnarf by Just Moved In
  • 1 replies
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Resolved! Balance disappeared

I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody ha...

Pablo by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Automatic top-ups on 30-day plans

Super confused here. How can I automatically pay a 17.25$ 30-day plan if I am only given fixed price options (10, 25, 50 and 100$) ?!?10$ won't be enough and other options will be too much, stacking up until credits expire and TELUS keeps my money.On...

jellob9 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Transferring a phone number

I just got a new phone. How do I transfer the phone number on my old phone to my new phone? Both devices are Telus and both accounts are Telus.I tries doing it in MyTelus Account, but it kept telling me the number was already in use by another accoun...

RobynWeir by Just Moved In
  • 1 replies
  • 0 kudos