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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Unexpected mobility bills on the service that I never used.

Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and...

qhwa by • Friendly Neighbour
  • 4642 Views
  • 6 replies
  • 0 kudos

complimentary data

In my account with Koodo I got this ... and I was told that it is Telus that I need to contact for confirmation, not Koodo.Complimentary data FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added a complimentary 100GB of mobile dat...

SHIR by • Neighbour
  • 1510 Views
  • 1 replies
  • 0 kudos

Mobility account plan details and usage

I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?

Taygurr by • Neighbour
  • 1238 Views
  • 1 replies
  • 0 kudos

inoperative web site for a communications company?

Why is it every time I try to look at my account details, I find the web site is slow to the point of my giving up waiting. Today is no exception. I find my bill this month was some $10 more than usual so I wanted to see my bill. Unfortunately, the s...

Resolved! WATCH OUT FOR THIS NEW SCAM!!

I just got a text from a 4 digit number (7626) and the message is as follows:"TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a cal...

unbelievable disregard for the customer

I wondered if anyone else has had this experience with renewing a telus mobile account. My husband was contacted when our last contract was almost expired. We were given an amazing offer that included brand new phone upgrades and an excellent monthly...

dtopley by • Neighbour
  • 2941 Views
  • 2 replies
  • 0 kudos

Decoders

I received a message from telus my telus optical decoders were returned to their destination I need them to be sent back to me

122Perla by • Neighbour
  • 1054 Views
  • 1 replies
  • 0 kudos

Billing

I have an account which owes like $4500, and it went to collections. I now have KMB law contacting me threatening to sue me on behalf of Telus if i dont pay it all in the next couple days.

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