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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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iPhone 15 promax

My bring it back ends Sept 21. The new iPhone will be released right around that time or after it. Is it possible to extend my bring it back until the new iPhone arrives? Can I reserve one early so I can just bring back my current iPhone and start a ...

JMarc by • Neighbour
  • 3137 Views
  • 1 replies
  • 1 kudos

Two factor authentication

I recently tried to setup 2-factor authentication on my account. It failed every time simply saying "something went wrong". I contacted support to see if they could resolve this and was told that because my wife and I each have a login to our family ...

Resolved! Billing Hell

How does one go about speaking to anyone at Telus?I have billing errors which I have been seeking to redress since October 2022.The only apparent means of reaching any customer service rep is by phone via the MyTelus app ... but after several attempt...

fortuitous by • Friendly Neighbour
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  • 3 replies
  • 1 kudos

Pay

I need to pay my bill while my phone line and text messages doesn't work anymore. I tried to log in on my Telus to do so but I need a security number that I should have received by text message...I don't know how to pay to have my line back rapidely.

Cancel Button

How can one quickly cancel a prepaid account that is no longer needed? Don't want to call hotlines or chat to a silly retainment officers. Would someone please point me to the "cancel button"? This would be well appreciated. Thanks!

Resolved! Very confused about my bill, recent transfer to prepaid

Please help me understand the charges as they are unclear and it leaves me confused.On March 27th I paid $56 from my credit card over the phone to Telus when I switched over to prepaid. At the same time that day, my previous Telus account was cancell...

Matt678 by • Neighbour
  • 2653 Views
  • 2 replies
  • 0 kudos

Help with reactivation account

I was in jail for 8 months and couldn't pay my mobile monthly payments. Now I'm out, I want to reactivate, but can't seem to log in to do so.

Changing Accounts

Hi!I have a question and I need a helpMe,my dad and my mom we all have one account for all of us and we have the same account number so the bill is for 3 personsBut my wife she has separate account and separate account number with different bill ever...

EPP Program

Hello, I wanted to share a frustration I have with your EPP program. My husband and I have been Telus customers for over 20 years. I work for an eligible EPP employer, but my husband does not. In order for him to gain access to the EPP offers, he wou...

Friendliest neighbours
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