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Forum discussion about TELUS Mobility accounts.
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What are Telus support hours in Pacific Standard Time?

Every time I call into Telus Support it is minimum an hour long wait and I simply do not have that time as I am a busy person. I just need to know the hours and/or best times to call in for Pacific Standard Time so that I am not waiting forever.

email archive folder

Good morning all. Can someone tell me what this new "archive" folder is in my email account? I never need to use it but see if is always full of tons of old emails. Do I have to continually delete all emails in this file to avoid taking up storage?

miche1 by • Just Moved In
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Contacting Support

Is there an email to contact Telus and file a complain? I failed to reach them by phone and the virtual assistant could not help. Thanks

Sam_ia by • Just Moved In
  • 2486 Views
  • 3 replies
  • 2 kudos

Apple Watch data issues

So I’ve had my Apple Watch since June I got it through a deal Telus had on at the time. In the plan there was a 10$ per month charge to use data on my watch. This has never worked, I’ve called in multiple times, went to the telus store were they call...

Alicia2 by • Just Moved In
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  • 1 replies
  • 0 kudos

Resolved! I want Access to My Billing and Call Records

Just because I switched to a Telus Mobilty Affiliate.I can no Longer See My Telus Billing Statement .Telus Customer Service Please Help.Customers should be able to access Call Logs and Billing for Services the Customer has already Paid for.

RJC1 by • Neighbour
  • 3982 Views
  • 5 replies
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Resolved! Law Firm claiming TELUS as a client

I have a supposed law firm calling themselves "Ofili Legal Services" with a head lawyer of one "Sukanta Saha" claiming TELUS is a client of theirs and sending me emails asking for payment on an account. I have no idea who these people are, and when I...

Soll by • Just Moved In
  • 17748 Views
  • 8 replies
  • 0 kudos

Cancelling auto payment

I see the (unbelievably awful optics) charge for credit card payment is showing up now. I've cancelled my auto payment and will probably switch to sending in paper cheques from now on. Just to make it so expensive for Telus that you reconsider the ve...

Vanyel01 by • Just Moved In
  • 2252 Views
  • 2 replies
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Mobility vacation suspension

I've submitted a vacation suspension form but haven't gotten an email regarding the status. I'm in a different country for a month so I'm unable to call the Telus customer service line with my out of country number. Was wondering if someone can help ...

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