My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Latest topics

Call me back as I lost connection

Last night I got a call from Telus. And this guy offered me a better plan and with reduced monthly rate and I waited on hold for 1 hour while he was getting it put in computer and then I got cut off and nobody called me back as of yet.

Sgould by Just Moved In
  • 1177 Views
  • 2 replies
  • 0 kudos

Cancel

Hi I signed up with Telus and they told me how much I would be paying and my bills are way over what I signed up for. I like to cancel both phones and return both phones. At least with my other provider my bills was always true to what I was promised...

Sgould by Just Moved In
  • 990 Views
  • 1 replies
  • 0 kudos

Billing

Okay TELUS! This is alittle ridiculous already, our payment was made October 30th, it was applied to the wrong account and we had to track it down and request for it to be applied to the right account. We were told by the individual who took our call...

md21 by Just Moved In
  • 2001 Views
  • 2 replies
  • 0 kudos

Logging into app via iOS

Hi There, I recently switched to an iPhone and I can't seem to get the Telus app to login. I can do it on my laptop browser with the same login/password, but on the app, it continually tells me my login is incorrect. I've tried resetting my password ...

pvansh by Just Moved In
  • 1349 Views
  • 2 replies
  • 0 kudos

Hurricane Fiona Data overages

Got a text from Telus after the storm that any data overages from Hurricane Fiona would be reversed on the next bill. I'm still getting charged the regular amount. Why have these charges not been reversed?

Mike10 by Just Moved In
  • 1548 Views
  • 4 replies
  • 0 kudos

Mobility account

I have been trying to call you guys since September 22 to pause my account after I lost my phone. I found the phone a few days after but need the account paused as I got a second number when it was lost. I have sent emails which bounce back since you...

jambele by Just Moved In
  • 4263 Views
  • 1 replies
  • 0 kudos

Telus Assist

Anyone having trouble accessing the (supposedly) 24/7 telus assist chat?? I click the link to open the chat and it does nothing but all of the other help links on that page work just fine (of course ). Google chrome, updated today.

massother by Just Moved In
  • 1323 Views
  • 1 replies
  • 0 kudos

Does live chat agent still exist?

Does live chat agent still exist? No matter what day or time of day I ask for live chat agent the only option I get is request callback. Why is this?

tristahx by Friendly Neighbour
  • 2532 Views
  • 4 replies
  • 0 kudos

Retrieving Receipts for Prepaid Plan

I am looking to retrieve receipts/a bill of sale from current and previous prepaid plans. I require these to submit for reimbursement for work receipts, however I cannot find anywhere online where these receipts would be. There is no billing tab in a...

KennedyR by Just Moved In
  • 1720 Views
  • 2 replies
  • 0 kudos