My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Returning phone

Hello. I upgraded my phone and there was a glitch in Telus system. Therefore, they made me pay $600 to upgrade my phone, then I had to mail my phone (bring back) in order to receive the money back. Telus has since then received my phone and has issue...

Resolved! Mobility HST calculation

I live in Alberta (GST 5%). I moved from Ontario and took my (613) number with me. Telus is charging me 13% HST (Ontario tx) because my phone has a 613 number. According to CRA 'To know which GST/HST rate to charge, a supplier has to know what type o...

Carey1 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Security question / answer

Hello,I remember creating a security question / answer when I created my Telus account a while ago, but now I can't seem to find any way to update it. Did they remove security questions all together or is there some other way I can edit it that I'm m...

Charm by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Edit Credit Card details - Browser security

Hello Not able to update / register credit card info on MyTelus Prepaid accountAfter selecting - Edit Registered credit card - Site returns the following message Your browser does not reach the security standards required for us to process online pay...

RVan by Neighbour
  • 6 replies
  • 0 kudos

Resolved! Failed port

I ported my phone from Freedom Mobile 8 days ago. Today my wife tried calling me via Alexa and it reached my Freedom Mobile voice mail. I tried and got the same result. I tried from moly mother's phone, and the call simply does not connect.It seems I...

docbill by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Switching to koodo

I am considering switching to Koodo. I know I have to pay out the balance I owe on the phone but are there any other charges for leaving Telus before the contract is up.

habsfan by Organizer
  • 3 replies
  • 0 kudos

Resolved! “Something went wrong” error message

Hi all, I’ve been trying to do my phone upgrade online but when I go to “Add to Cart” an error message pops up and nothing is added to my cart. Has anyone else had this problem, and if so, what did you have to do to fix this? Thanks in advance!

Resolved! Trying to upgrade - keep getting errors

My bring it back is up on December 20th. My agreement is fully paid off, so I'm trying to upgrade now. I'm sending back an iPhone 11 Pro Max, trying to get my hands on an iPhone 13 Pro Max. The first issue I'm having is an error that says - Your sele...

dlinwood by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Data sharing with a hub?

I am trying to figure out family plans, data sharing across devices, and mobility plans.We have 2 phones with another carrier, neither of us use much data, probably less than 3 G per month combined.We have a Telus landline.We have a Telus Hub on a 50...

Jim13135 by Just Moved In
  • 1 replies
  • 0 kudos