My daughter is going to be a student in Canada for 6 months and I'm accompanying her for one months. We each need prepaid plans and a SIM card and we only have a VISA credit card issued by a German bank. What can we do to pay for the service? Thank y...
My mobile device fell ~16 feet to the ground and isn't working (no surprise!). Is there a reduced cost to purchase a replacement device since I have an ongoing service plan with Telus?
I upgraded my phone and plan and get a first bill.The total was $171 including tax.One time connection fee was $45, I don't know why I need to pay this, I am already Telus customer for few years.Only tax amount was $78. Where is this amount from? Why...
Why is it when I click on a simply share plan, with SHAREABLE DATA, can I not add a 2nd device without adding said device PLUS another plan? Isn't the whole point of a FAMILY PLAN to be able to share the data and have multiple devices? Is everything ...
I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not).I cannot get services again until the flag i...
I used to be able to see records of all text messages on my accounts on the my Telus app. Now I just see how many on the days used. No other information is available, this a new thing or a glitch?
I have an EPP account. Yesterday I tried to order a certified used phone. I was unable to do this from the MyTelus APP or from the Telus website. I can only access services and products online through my corporate email, which I can only access in my...
How do I cancel my TELUS mobility services without calling? Is there an email or something I can use?
Hello, I'm leaving the country and I would like to know how can I withdraw the balance inside my Telus prepaid sim card, before I cancel my plan, is it possible?
I cannot make outgoing calls. Says MOBILE NETWORK NOT AVAILABLE My cell # is
