My Mobility Account
Forum discussion about TELUS Mobility accounts.
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What is going on?

So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's ...

tristahx by Friendly Neighbour
  • 2 replies
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Resolved! Unexpected mobility bills on the service that I never used.

Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and...

qhwa by Friendly Neighbour
  • 6 replies
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complimentary data

In my account with Koodo I got this ... and I was told that it is Telus that I need to contact for confirmation, not Koodo.Complimentary data FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added a complimentary 100GB of mobile dat...

SHIR by Neighbour
  • 1 replies
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Mobility account plan details and usage

I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?

Taygurr by Neighbour
  • 1 replies
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I just got a text from a 4 digit number (7626) and the message is as follows:"TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a cal...

unbelievable disregard for the customer

I wondered if anyone else has had this experience with renewing a telus mobile account. My husband was contacted when our last contract was almost expired. We were given an amazing offer that included brand new phone upgrades and an excellent monthly...

dtopley by Neighbour
  • 2 replies
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