My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Bizarre Customer Service Experience

Today I logged into my online account to pay for my prepaid Telus account using a card. I entered my new card details, clicked confirm ONCE, and I was charged twice. I got in contact with an agent (via receiving a call back through their chat box.) I...

KristinH by Neighbour
  • 1070 Views
  • 3 replies
  • 1 kudos

Credit collection

I have a Telus business mobile account that was closed due to non-payment in 2022. It unfortunately still appears as active on my personal credit report. I would like to contact the credit collection agency responsible for handling the account to set...

teaanv by Neighbour
  • 786 Views
  • 2 replies
  • 0 kudos

Telus Rewards Gift Card

HiI converted rewards points to three 100.00 gift cards to use in Telus store. I called the store before I went to check that I could use my cards, which I had activated, to purchase AirPods. They said yes, that is fine. I went to the store, and the ...

PaulOh by Organizer
  • 1746 Views
  • 7 replies
  • 0 kudos

Password Reset Required Every Login

{"type":"PingFedError","status":500,"fields":[],"message":"PingFed: [400] Client id does not match the id of the client to whom the authorization code was issued."}I receive this message every time i try to log in and am required to reset each time.

HeatherZ by Neighbour
  • 665 Views
  • 1 replies
  • 0 kudos

double charged

this is the second billing issue, my god who is incharge of this department, telus hired unqualified people to be handling accounts? we all know telus dont hire anyone local to western countries. i wont be paying the extra charge, ill pay my normal b...

gdot905 by Neighbour
  • 1344 Views
  • 5 replies
  • 0 kudos

Low drop line

I have a low drop line from the pole to the house I need repaired. Line is currently weathered to the hydro line to keep it off the ground need to have this repaired

Kris3044 by Neighbour
  • 675 Views
  • 1 replies
  • 0 kudos

Resolved! Work

Hello. I’ve been trying to work for this company for months now and my manger and coworker haven’t been in touch with me. they took my money and haven’t answered me. my manager seen all my messages and also won’t answer the phone. i’ve been told for ...