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Forum discussion about TELUS Mobility accounts.
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Bill payment problem

Anyone else having problems paying their bill?I have tried with 3 different cards, and now made the transfer, but it doesn't seem to recognize the payment.I did the transfer yesterday but it isn't reflecting in the app yet. Any suggestions or experie...

Susana by • Neighbour
  • 561 Views
  • 1 replies
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Resolved! Europe 30 day roaming

I was told that the above pass will not cover my calling home to Canada - will only cover calls within the country. They double checked with their lead . They said that even with the pass I will be charged for the call home. 2. We will be traveling t...

Sherry74 by • Friendly Neighbour
  • 3744 Views
  • 10 replies
  • 0 kudos

Unable to login after closing Telus line

I recently closed my Telus line along with my bring it back contract. I got an email that the bill was ready. However, I am unable to log it to the app and pay my bill as if says no accounts linked because I have no active lines. How do I go about re...

Kashyap by • Neighbour
  • 710 Views
  • 1 replies
  • 0 kudos

Bizarre Customer Service Experience

Today I logged into my online account to pay for my prepaid Telus account using a card. I entered my new card details, clicked confirm ONCE, and I was charged twice. I got in contact with an agent (via receiving a call back through their chat box.) I...

KristinH by • Neighbour
  • 996 Views
  • 3 replies
  • 1 kudos

Credit collection

I have a Telus business mobile account that was closed due to non-payment in 2022. It unfortunately still appears as active on my personal credit report. I would like to contact the credit collection agency responsible for handling the account to set...

teaanv by • Neighbour
  • 731 Views
  • 2 replies
  • 0 kudos

Telus Rewards Gift Card

HiI converted rewards points to three 100.00 gift cards to use in Telus store. I called the store before I went to check that I could use my cards, which I had activated, to purchase AirPods. They said yes, that is fine. I went to the store, and the ...

PaulOh by • Organizer
  • 1607 Views
  • 7 replies
  • 0 kudos

Password Reset Required Every Login

{"type":"PingFedError","status":500,"fields":[],"message":"PingFed: [400] Client id does not match the id of the client to whom the authorization code was issued."}I receive this message every time i try to log in and am required to reset each time.

HeatherZ by • Neighbour
  • 628 Views
  • 1 replies
  • 0 kudos

double charged

this is the second billing issue, my god who is incharge of this department, telus hired unqualified people to be handling accounts? we all know telus dont hire anyone local to western countries. i wont be paying the extra charge, ill pay my normal b...

gdot905 by • Neighbour
  • 1282 Views
  • 5 replies
  • 0 kudos
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