My Mobility Account
Forum discussion about TELUS Mobility accounts.
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unbelievable disregard for the customer

I wondered if anyone else has had this experience with renewing a telus mobile account. My husband was contacted when our last contract was almost expired. We were given an amazing offer that included brand new phone upgrades and an excellent monthly...

dtopley by Just Moved In
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Decoders

I received a message from telus my telus optical decoders were returned to their destination I need them to be sent back to me

122Perla by Just Moved In
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Telus Incompetence

Thought we would try Telus, just wondering if anyone else is running into one issue after another.We had a sales rep knock on the door, promise of better service, faster internet, usual deal.Day one: tech comes to install the security system, but can...

Billing

I have an account which owes like $4500, and it went to collections. I now have KMB law contacting me threatening to sue me on behalf of Telus if i dont pay it all in the next couple days.

Resolved! Mobility Scam

Just got a call from "Telus" on my daughter's phone offering an iPhone 14 Pro Max and 30 gigs of shareable data for $45 per month. Did not speak very clearly so that was part of the reason we were on the phone so long. Can't imagine a $1,600 phone wi...

Beanwelder by Friendly Neighbour
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  • 12 replies
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Resolved! My PREPAID Telus phone/sim card deactivated

So I bought a prepaid telus phone a while ago and I havent topped up for a few months.My account was obviously closed as it was over the 90 day period but now I cant seem to figure out how to reactivate my sim card and when I sign into my telus accou...

Unable to use Telus Prepaid visa card.

I received a Telus prepaid visa card for $50 from Telus. It can only be used at participating Telus stores. I tried to call Telus to have it used on my account. Agent couldn't do it. I couldn't do it. Error message received. Agent tried to get suppor...

Duesbute by Friendly Neighbour
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  • 5 replies
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