My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Excessive Telus Mobilty Bill

My new Telus mobility bill shows as $375.20 cents, due by Oct 11. This is a whopping 245 dollars higher than normal. My bill is usually around $130. I need to resolve this issue ASAP.

derricka by Neighbour
  • 739 Views
  • 3 replies
  • 0 kudos

Resolved! 35% iPhone 16 offer from Telus - legit?

I just got a call from someone claiming he is from Telus Sales & Promotions team offering me the new iPhone 16 pro max for 35% discount with 100 GB 5G+ plan. He said his name is Mark with employment ID P1273. I believed that this is legit but when he...

wefaith by Neighbour
  • 2037 Views
  • 2 replies
  • 0 kudos

Resolved! horrible service

I am continually be charged for services I haven't received. I am on the fourth month in a row where TELUS has screwed up my bill. I have received only one bill where they could actually charge me and i'm being charged late fees. If this continues I ...

BANFATHI by Helpful Neighbour
  • 2286 Views
  • 9 replies
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Blocked from website/cloudflare

Anytime I am on my home wifi, I amblocked from accessing the Telus website and I am unable to log into my account via the app. I get a Cloudflare error and it says to contact the website. Well I called and was on the phone for over an hour, and my is...

Mallz86 by Neighbour
  • 1032 Views
  • 2 replies
  • 0 kudos

Resolved! Telus Rewards

On TELUS Rewards, has something happened to the Amazon E-gift cards that I have redeemed a number of times ??? I wanted to redeem for the $100 card and all it showed was the $25 card and said it was "out of stock". Now it says there are no Amazon rew...

Aaron69 by Neighbour
  • 1353 Views
  • 1 replies
  • 0 kudos

Scam Artists?

So, I cancelled a data account I had after the contract was done on one of those "free tablets". I got confirmation, account was closed. My ex-husband (separated at the time) gave the tablet to his new gf's kid. He used it for a bunch of weird/sketch...

Bill payment problem

Anyone else having problems paying their bill?I have tried with 3 different cards, and now made the transfer, but it doesn't seem to recognize the payment.I did the transfer yesterday but it isn't reflecting in the app yet. Any suggestions or experie...

Susana by Neighbour
  • 616 Views
  • 1 replies
  • 0 kudos

Resolved! Europe 30 day roaming

I was told that the above pass will not cover my calling home to Canada - will only cover calls within the country. They double checked with their lead . They said that even with the pass I will be charged for the call home. 2. We will be traveling t...

Sherry74 by Friendly Neighbour
  • 4522 Views
  • 10 replies
  • 0 kudos

Unable to login after closing Telus line

I recently closed my Telus line along with my bring it back contract. I got an email that the bill was ready. However, I am unable to log it to the app and pay my bill as if says no accounts linked because I have no active lines. How do I go about re...

Kashyap by Neighbour
  • 782 Views
  • 1 replies
  • 0 kudos