I just got a call from Telus - 1-855-255-8828 (caller ID said Telus as well) Tried offering me discounted phones first, which I declined. He then asked me what my current plan was ($45 for 30GB), and then offered $30 for 40GB. I checked the phone num...
I received a fraudulent call 2 weeks ago someone who stated they were from telus and shared all of my information regarding my address, billing, products etc. Does this mean telus has been breached? When i called it in there is a note stating that te...
Telus staff:I updated my email address in my Telus account for my cell phones a couple of months ago. I get the bill notification to the new email address, no problem there. However, when I make a payment on the account, the last two times it’s sent ...
I have 4 lines under 1 account number (family plan)Can anyone advise what will happen if I port out 2 lines? (one being the original phone number on the account).Will Telus close out the 2 remaining lines? Or will they remain under the original accou...
I have all my log-in pages bookmarked, the last one I tried for Telus was this one I think:https://forum.telus.com/t5/Forums/ct-p/Forumsbut there is no login link on it. Which is THE ONE page where I can log in and which already hosts a login link an...
2 months in a row I got charged 18.99$ for purchasing an app for which did not purchase. Last month I called Telus and they told me they could not help that I need to call the app company or something. I don't know who to call as my bill only indicat...
I recently bought a new phone and plan under a new Personal Mobility Account.My existing phone is with Business Mobility on a Business Mobility Account.I would like to take my existing phone number to my new phone (the business account is scheduled t...
Hi I received an email suggesting I update MY TELUS app as I'm using an outdated method. I checked that the version I am using on my iPhone is v4.99.5 and it is current. I emailed Telus to check to see if it was a spoof email, but they came back sayi...
This is not first time but now I’m getting really frustrated and I want my money back!!...just logged in my app to top-up, my balance was showing almost 9CAD and when I was getting my info to do the transaction my balance out of nowhere it was showin...
My wife and I are Telus Mobility subscribers. I kept my phone after my Bring it Back deadline. My wife's phone is still on contract with Telus. I would like to switch to Koodo because I now own my phone and we are in an area where we can't get 5G so ...
