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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Amazon Gift Cards

Two major disappointments today: discovered that Amazon gift cards are no longer available and the "cost" of redeeming points now includes extra points over and above face value. Amazon gift cards were a wonderful benefit of my Telus account. Will Am...

doug1955 by • Neighbour
  • 897 Views
  • 1 replies
  • 1 kudos

Representative

Yesterday I had spoken with a representative who was top notch!.He was super friendly and in a matter of minutes he hooked up another phone line to my account. After the call I didn't receive the link to leave a review. Anyways I just wanted to say t...

Sunset01 by • Neighbour
  • 351 Views
  • 1 replies
  • 0 kudos

How to add a member user to your MyTelus account

How do I add a family member as a user on my account? I have 2 numbers on my account and I'm listed as the account manager, but I'd like to add the other person as an account member so they can track their usage and see details about their plans. I c...

disappointing customer support

I spoke to an agent today as I had paid more than intended on my bill, because the CC payment screen does not ask for any confirmation and autofills the payment amount. He assured me a reversal was not a problem. Because of an issue with my banking I...

knave1 by • Neighbour
  • 1277 Views
  • 7 replies
  • 1 kudos

Door to door Sales

My situation is eerily similar to those posted on this thread. I had a 2 salespeople at my door on the Friday before Labour day this year. I explained that I was happy with my provider. He said he had an offer that I must hear and pestered me to tell...

Cas23 by • Neighbour
  • 1259 Views
  • 5 replies
  • 0 kudos

Billing problems

So this is a little long but: I had the talk and messaging 10 plan, as I don;t use my phone a lot. Telus raised the price from $10 a month to $13. OK, whatever. I have it charge my credit card directly for renewal rather than going though account bal...

GForbes1 by • Friendly Neighbour
  • 1624 Views
  • 8 replies
  • 0 kudos

Disney Plus Premium Downgraded Accidentally

Hi, I had a Disney Plus Premium account through the Stream Plus Premium subscription with Telus. I received the 24 months of standard Disney Plus through the recent signup promo so both show in my Telus account. When I went to redeem the standard sub...

ajsvxx by • Neighbour
  • 434 Views
  • 1 replies
  • 0 kudos

Loyalty Offers

I'm currently Telus EPP with an expiring bring it back contract. I've been trying to get a hold of loyalty to discuss options without success as I know some friends who are currently paying $25 less per line for better services than I am currently re...

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