My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Cell phone

I cannot make outgoing calls. Says MOBILE NETWORK NOT AVAILABLE My cell # is

alan1711 by Just Moved In
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Resolved! World 1000 Add on Telus Mobility

HelloI have an add on of world 1000 which is 1000 long distance minutes I was wondering how can I check my remaining minutes and how many of them I have used I can’t seems to find it my account and usage information. Thanks

Ahsun by Just Moved In
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Resolved! Using Prepaid MC

I think I already know the answer to this unfortunately, but ill ask anyways. Can I use a prepaid MasterCard to make a payment on my mobility bill??

Resolved! SIM ordered 9 May - now 21 May, no SIM

Ordered SIM for new account 9 May, billing started 10 May, now evening of 21 May but no SIM. Initial email said regular Canada Post delivery of SIM, so no tracking number. Less than 85km from Mississauga Canada Post distribution center. If I enter or...

Resolved! I want a longer ring time.

I have a pre-payed account with Telus. My iPhone blats for mayby 10 times then shuts off.I phoned 611 and the guy there said he could not change it because it was pre-payed and pre-payed account doesnt allow that.I'm deaf so I need all the time I can...

malcx by Organizer
  • 975 Views
  • 2 replies
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Resolved! Taxi# ?

Have this unknown charge on my bill, and I am a MobilityForGood customer with “Peace of Mind” included. What is this?—can’t find any mention in the service agreement or on the Telus site.

Resolved! My Telus App shows wrong Expiry

Not sure if anyone noticed this. If you check the expiry date for your balance on the My Telus app you would see that it is one day sooner than the actual expiry date. If you check further details you will see two days sooner. For correct dates you m...

AKumar by Organizer
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  • 1 replies
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Contracts up but app won't allow plan change!

My 2 year contract ended last month. In the Telus app, I went to the "Change Plan" option to get me a more affordable plan for the quarantine/lockdown lifestyle.. But the system only shows and allows me to use my current plan as my ONLY option. Only ...

Riki_Ef by Just Moved In
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  • 2 replies
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