Hi I am wondering about the Bring it Back Program and what options I have at the end of it? So if I bring it back ( my phone) does that guarantee me to get another phone/line with Telus? Does my phone have to be in perfect condition when I bring it b...
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but t...
I agreed to a family plan with telus back in November and have not received my sims due to the Canada Post strike. I am still being charged even though im unable to use the service. Is there any way I could pause my bills or be credited until im able...
I have been back-and-forth with Telus since November 30. I purchased phones on the 28th and the prices went down in the next two days and I’m still having difficulty. I’ve spoken on the phone to probably six different reps and spent 8+ hours on the p...
Received this loyalty offer 4 th time in last 3 months but don’t able to redeem eitther it is fake again or you guys have a issue at your backend pls resolve it see the photo attached
I am very much tired of the high bills telus us bringing for me, I seriously can’t cope with this bill, last month we had a long call with the customer care and they reduced the bill by 20 dollars, now this month they brought back same amount of bill...
on day 10 business day for my phones to ship, and get nothing but the run around when I call in, and customer service reps that cant comprehend the langue, or speak it so it cant be understood. Very frustrated, and getting ready to jump back to Bell.
I understand why Telus would pull a credit report when establishing a new account. That's a normal business practice. What I do not understand is why Telus reports the account activity each month to Transunion and Equifax when the account is setup fo...
I want to use my monthly bill to renew my driver's license and health card, but I cannot find an option to see statements or bills. Has this been removed entirely? The help still mentions it being in the top menu, but I can't find it either online or...
