My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Unable to log in

I have an account with Public Mobile, a subsidiary of Telus. I'm unable to log in to that account since they implemented their eversafe front end. Because of this I can't make any changes or request any support or even cancel my service.What should I...

use existing balance on prepaid plan

If you have a balance on prepaid, is there any way to actually use it to pay for the plan? Trying to help my father out who has had a Talk + Messaging 10 plan for ages. He currently has balance of $111 and has been topping up automatically with $10 e...

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hoek by Neighbour
  • 1166 Views
  • 3 replies
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Email

I put the wrong email, in when I ordered something here in Telus Online, and it has my confirmation receipt, how do I change the email?

What is going on?

So I have a payment arrangement for yesterday but it's under "home services" and I don't have anything but mobile service; cell phone, tablet and watch. I've never had home service, I live in rural Sask, it's not even available where I am. So that's ...

tristahx by Friendly Neighbour
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  • 2 replies
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Resolved! Unexpected mobility bills on the service that I never used.

Hi there, I tried to call customer support, but it was too busy, so let me post it here. Last year, I tried to switch from Rogers to Telus Mobility, but didn't successfully activate the SIM card following the instructions. So I stayed with Rogers and...

qhwa by Friendly Neighbour
  • 2319 Views
  • 6 replies
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complimentary data

In my account with Koodo I got this ... and I was told that it is Telus that I need to contact for confirmation, not Koodo.Complimentary data FAQGood news! As a valued TELUS SmartHub and Koodo customer, we’ve added a complimentary 100GB of mobile dat...

SHIR by Just Moved In
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  • 1 replies
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Mobility account plan details and usage

I have not been able to access my account usage or my device plan details tabs for the past week or two. This problem persists across platforms and browsers and in the app just wondering if this is account specific or a general system problem?

Taygurr by Just Moved In
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  • 1 replies
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