Got a text from Telus after the storm that any data overages from
Hurricane Fiona would be reversed on the next bill. I'm still getting
charged the regular amount. Why have these charges not been reversed?
I have been trying to call you guys since September 22 to pause my
account after I lost my phone. I found the phone a few days after but
need the account paused as I got a second number when it was lost. I
have sent emails which bounce back since you...
Anyone having trouble accessing the (supposedly) 24/7 telus assist
chat?? I click the link to open the chat and it does nothing but all of
the other help links on that page work just fine (of course ). Google
chrome, updated today.
I am looking to retrieve receipts/a bill of sale from current and
previous prepaid plans. I require these to submit for reimbursement for
work receipts, however I cannot find anywhere online where these
receipts would be. There is no billing tab in a...
Hi. I urgently need help. I cant complete the registration for my My
TELUS account. He writes that "These services are just waiting for the
manager's approval - then they will connect", although I have no idea
who the manager is, if not me, and I did...
I have been seeing a third party in app charge on my one TELUS account
for two months now and I cannot figure out what the app is that is
causing the charge. I have restricted all the third party permissions
that were in my google account and it has ...
Hi. there. I am not good at English. ^^ Sorry. I joined Telus mobile two
weeks ago.(before 'Phone-box') But now I have not used Telus until now.
At first, I asked for Telus 'port-in' without asking for 'port-out' from
'Phone-box'. But, it doesn't wor...
I have a 7 digit account number and online banking won’t accept it as a
valid account number. Tech support tells me I’m not allowed to use
online banking then. I feel like there’s a solution for this that is
pretty simple but no one can direct me.
