I have a talk and text 100 mobile plan. I topped up my account with $100 before my plan was coming due for renewal. The balance showed the $100 at first, however, when I tried to make a phone call a couple days after, the call could not get through a...
I was wondering how long it normally takes to get the welcome email to register my account
Anyone else place an order for a new phone only for it to be randomly canceled and when you phone customer service they just reorder it but then it never ships? Feels like I’m dealing with a third world company unbelievable.
Anyone else have issues with price match taking longer that the 15 business days?
I placed an EPP order on December 9th (seven days ago) as a new customer, for a new phone and plan. However, I haven't received any updates or information. The status remains unchanged, indicating that it hasn't even been processed, despite the payme...
Hi I am wondering about the Bring it Back Program and what options I have at the end of it? So if I bring it back ( my phone) does that guarantee me to get another phone/line with Telus? Does my phone have to be in perfect condition when I bring it b...
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but t...
I agreed to a family plan with telus back in November and have not received my sims due to the Canada Post strike. I am still being charged even though im unable to use the service. Is there any way I could pause my bills or be credited until im able...
I have been back-and-forth with Telus since November 30. I purchased phones on the 28th and the prices went down in the next two days and I’m still having difficulty. I’ve spoken on the phone to probably six different reps and spent 8+ hours on the p...
