My Mobility Account

Printing Bill

I want to use my monthly bill to renew my driver's license and health card, but I cannot find an option to see statements or bills. Has this been removed entirely? The help still mentions it being in the top menu, but I can't find it either online or...

Existing telus number removed and new ported number assigned to telus accou

I am looking for help, my existing telus number is removed and I was trying to port my wife number from koodo to telus is being replaced in my account. I am worried what if my telus number is gone? Everything I have is on this phone number, pls help ...

How to submit a formal complaint or contact the ombudsman?

Hello, Any ideas on how to submit a formal complaint or contact the ombudsman? First issue is that when I went through the EPP pricing tool it stated that I would not be charged the One-time connection fee. I didn't want to wait for the phone to be s...

Customer Service Broken Promises - Not being honoured what was offered

On November 29th/2024 (Yesterday) I was offered a 2 year contract plan (never expiring plan) and I’m sure Telus knows this all since everything is recorded and spent an hour in a half with the customer service, what turned into a promise was broken a...

Terrible experience / customer service with 3 different stores …

I am currently with Telus (home internet and mobile). My mobile contract ended and I decided to get a new plan and a new phone for Black Friday this week. I went to three different stores and talked to three different employees and they all gave me d...

bundle discount - home internet and mobile plan

so i have telus internet and mobile plan into 1 account, i read somewhere before i could get a discount for bundled services, is this something that Telus is still offering?

Problems with Billing

I just spent over an hour on the phone trying to get my bill paid. I thought if I put a post here it would be on record somewhere. Last month I received a bill statement saying my card was declined and I owed money. I checked and made sure the correc...

Door to door sales rep never directly answers my questions.

I got a door to door promotion deal in last October - a rep name Ame***a, switched three phone lines to Telus and got a home security package as well which I bet was a good commission for her too. BUT when I got my first bill it was twice more than w...

Why do TELUS CUSTOMER SUPPORT make me regret I made a call??

Just got off a call with Telus customer support as I wanted to change a plan which is available on the website homepage under Black Friday deals, however the agent on the call says Black Friday deals are only available for phones and not plans. When ...

Amazon Gift Cards

Two major disappointments today: discovered that Amazon gift cards are no longer available and the "cost" of redeeming points now includes extra points over and above face value. Amazon gift cards were a wonderful benefit of my Telus account. Will Am...

TELUS Neighbourhood

Latest topics

Printing Bill

Existing telus number removed and new ported number assigned to telus accou

How to submit a formal complaint or contact the ombudsman?

Customer Service Broken Promises - Not being honoured what was offered

Terrible experience / customer service with 3 different stores …

bundle discount - home internet and mobile plan

Problems with Billing

Door to door sales rep never directly answers my questions.

Why do TELUS CUSTOMER SUPPORT make me regret I made a call??

Amazon Gift Cards

Scam Check?

Stream+ can't connect to my existing Prime account...

Telus Rewards

Europe 30 day roaming

Your email box is full

Scam message?

Legit or a scam?

Past Billing Invoice

Is this text message scam?

From Telus to Koodo