My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Trying to upgrade - keep getting errors

My bring it back is up on December 20th. My agreement is fully paid off, so I'm trying to upgrade now. I'm sending back an iPhone 11 Pro Max, trying to get my hands on an iPhone 13 Pro Max. The first issue I'm having is an error that says - Your sele...

dlinwood by Just Moved In
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Resolved! Data sharing with a hub?

I am trying to figure out family plans, data sharing across devices, and mobility plans.We have 2 phones with another carrier, neither of us use much data, probably less than 3 G per month combined.We have a Telus landline.We have a Telus Hub on a 50...

Jim13135 by Just Moved In
  • 653 Views
  • 1 replies
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Resolved! Paying account from offshore

I’m trying to pay my overdue phone bill from Australia but TELUS won’t let me use my card.I tried to find an email address I could contact but had no luck. Seems they want everybody to call them and I’m not going to paying for overseas callsCan anybo...

Dense2 by Just Moved In
  • 1615 Views
  • 1 replies
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Resolved! Change device

I bought iphone 12 Promax with 2 years contract. Now I want to change iphone 13 Promax. Can I return my iphone 12 Promax? And have any extra fee for this case?

TrangVu88 by Just Moved In
  • 806 Views
  • 2 replies
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Resolved! How to pay for Prepaid with credit card

Hi, I have the prepaid Nationwide Talk & Text 15 Plan. I want to Pay $15 each month via credit card. I registered a credit card, but when I click "auto renew upon expiration > from credit card" and then submit, it always tells me, "Your account balan...

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Resolved! Adding a business line…

Im currently a personal cellphone account holder and got myself a new job, it requires me to use my phone to call clients ahead of a visit but i do not want to give my personal number out.. as a solution im looking to add a second line to my iphone s...

-K1- by Just Moved In
  • 1336 Views
  • 3 replies
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Balances carried over

BE CAREFUL DEALING WITH TELUS As per customer service agent if your balance is not paid in full every month they will mark on your credit MISSED PAYMENT. They will refuse to fix that even when you prove payments are made EVERY month. Time to find a n...

Gnarf by Just Moved In
  • 821 Views
  • 1 replies
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Resolved! Balance disappeared

I left $5,00 on my balance last month. Today I tried to top up my prepaid phone and for my surprise 18cents disappeared from my balance. As there is no way to top up $15,00 I have to top up $20,00 to be able to activate a $15,00 plan. Does anybody ha...

Pablo by Just Moved In
  • 823 Views
  • 1 replies
  • 0 kudos