Bill payment problem

[Susana]

Anyone else having problems paying their bill?

I have tried with 3 different cards, and now made the transfer, but it doesn't seem to recognize the payment.

I did the transfer yesterday but it isn't reflecting in the app yet. 

Any suggestions or experiences from the past? I requested for a call back but will take at least 24h, so would appreciate any info.

Thanks.

[TELUS_Support]

Hi @Susana - if you paid through your bank it takes 3-5 business days for the payment to show up