My Mobility Account

Resolved! Add-On descriptions for SMS CAN 300 and Unlimited Messaging

My BYOD / Employee Plan through Telus has unlimited text messaging but I pay for each picture I send out. I noticed that I could add SMS CAN 300 and unlimited messaging for $6 and $15 a month respectively.They don't really provide a description for t...

Resolved! I just got a bill that said I had a past due amount but I paid $350 April 1

I paid my bill april1 in amount $350 received bill today that said I had past due of 169. Is that my May bill.

Resolved! Is it possible to start a "new" service from an international location ?

Okay this one is a bit complicated.Background 1. I was previously a long-term customer of Telus (from 1996 to 2017) and I only canceled because I moved internationally.2. I left with a positive balance in my account (i.e. Telus owes me money) and Tel...

Resolved! Where do I get a new SIM card?

I've been with Telus for years. I just purchased an iPhone XR from Apple that requires a Nano SIM. (Different from the larger SIM I have in my old flip phone.)I'm sure that SIM swap can be done online but where do I get the new (smaller) SIM card? Do...

Resolved! Foreign email address isn't approved

Hi My German Email @unity-mail.de has not been rejected. Why? My old one @arcor.de has been approved. ChristianZ

Resolved! How am I supposed to activiate a new SIM card when the Telus Mobility website is DOWN?

I guess I should just call the toll free number and get charged a $2 "service fee"?

Resolved! Insufficient funds despite topping up account with $100

I topped up my pay-per-use account with $100, but when I try to make a call I get a message saying that my funds were insufficient. But when I check my account, it lists my balance as 120 dollars. What's wrong?

Resolved! Refund request form

Please forward to me refund request form . I have a credit balance of $41.06.Thank you

Resolved! Refund request Form

Good Morning, Looking for the Refund Request form. I am requesting a refund for overpayment of $41.06.

Resolved! Long distance

Hello. Recently I was in my home area and called a friend living in airdrie just outside Calgary. We talked for a few hours and I was charged 124$ at .50 per min. The bill says kindersley Saskatchewan but she lives in airdrie but the area code is 306...

TELUS Neighbourhood

Latest topics

Resolved! Add-On descriptions for SMS CAN 300 and Unlimited Messaging

Resolved! I just got a bill that said I had a past due amount but I paid $350 April 1

Resolved! Is it possible to start a "new" service from an international location ?

Resolved! Where do I get a new SIM card?

Resolved! Foreign email address isn't approved

Resolved! How am I supposed to activiate a new SIM card when the Telus Mobility website is DOWN?

Resolved! Insufficient funds despite topping up account with $100

Resolved! Refund request form

Resolved! Refund request Form

Resolved! Long distance

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