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Customer service operating hours
I just called customer service to attempt to resolve a bill which is different from the amount promised by Tellus rep. After extensive "discussions" with a useless chatbot, and repeated requests to talk with a human being, the system told me that the office is closed. It is 7 AM in BC, hence 10 in Montreal. Apparently Telus arbitrarily says that staff will not talk to BC customers before 0900 PDT, although of course they will talk with customers from back east at same time With this approach, I would have to call during my working hours, which would get me fired. What to do? My phone is [mod edit - private info] should a Telus agent wish to cal me, BEFORE 0900 PDT. I prefer to be called after 0600 PDT, but will answer anytime.MyTELUS app showing wrong "Primary" name and number after EPP setup
Hi everyone, I just set up a brand new EPP plan with TELUS, but I’m running into a really annoying issue. Even though the account is entirely in my name, the MyTELUS app header shows my dad’s phone number under my name. When I tap that top bar to view accounts, his name and number show up there as well, making it look like he is the primary owner. I’ve spent the day being bounced around. Tech support told me that my dad's number is the main line, but they couldn't help because it's an EPP plan and to call that department instead. When I finally reached EPP support, they insisted my line is definitely the main one and that the app is just "showing it differently." I find that hard to believe. I want my own info to show up at the top of my own account. What's weird is that in the "Plans" section of the app, both of our names and numbers are assigned perfectly. It’s literally just the main dashboard and the account selector that are messed up. Has anyone dealt with this before? Is there actually a way to fix the primary display number, or am I stuck with this glitch?
public statement of bill cancellation
I have paid the final bill I am owed to TELUS, I have called in to TELUS to make clear that it is over and had that confirmed I am using this public statement as further evidence that my billing has been cancelled If TELUS wishes to dispute that I have indeed cancelled my billing please do not contact off of the forum contact my phone directly, my expectations of a dispute are as follows the dispute is done with sensitivity towards my mental disability, and the large amount of trauma caused by previous interactions and disrespects towards me the dispute towards my cancellation is shown clearly respectfully and to the best of TELUS's ability, I wish again to make clear I have a mental disability to further reiterate why it is so important to make sure that it is clearly understood what the dispute is from this point forward any bills I receive from TELUS must be disputed before I will pay
Customer service or lack of
I don't know what it is so hard to get hold of a human at Telus, or why it is so hard to find out the hours that humans work. It seems like Telus hides this information from online searches and it is **bleep** near impossible to get. My home services was disconnected. I called lasr evening from work and spent 1h38m on holf and got hold of someone who assured me that it would be working by the time I got home. It wasn't, It still isn't, its morning now, I call, I go through the AI am told the department is closed. Nowhere does it say what time to call back I'm frustrated, this is the second time in 3 months this has happened. It should be simple but its not. If this cant be fixed immediately, I am switching to anything else.
