My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Need to activate my phone

I have recently updated my telus and have seleted my phone number and i was one the last step but it randomly cut off my last step for activating my phone. Please help me.

wade_420 by Just Moved In
  • 1451 Views
  • 0 replies
  • 1 kudos

10 dollar data block added to my account not wanted

The data block was added at $10 before i had it blocked at no cost can i get back to my original $100 one year prepaid with data blocked .I don't want to pay $10 a month for a phone used only for travelling. It will use up the balance to early. Polec...

polecat by All-Star
  • 2724 Views
  • 4 replies
  • 0 kudos

Resolved! Credit Card charged twice.

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes by Neighbour
  • 2750 Views
  • 2 replies
  • 0 kudos

Resolved! Port my number out of telus

I have a company provided old phone from previous employee which has a Telus plan on it with number XXX-XXX-XXXX. Now our company is laying off people and people who are let go are allowed to keep their numbers. I don't know the specifics how. I need...

roshu74 by Just Moved In
  • 3418 Views
  • 2 replies
  • 0 kudos

Non-share plan + Apple Watch 4

I would like to upgrade my watch but I am told that the people who took advantage of the 10g for $60 will not be able to participate. It seems to me like telus is losing out on a lot of business this way.. I’m still getting the watch but if I’m going...

Rik19 by Just Moved In
  • 2144 Views
  • 1 replies
  • 1 kudos

Resolved! Switched from Telus to Koodo - Credit on account

I switched from Telus to Koodo months ago and kept the same number. I received several bills since then from Telus showing a credit on my account. Yet when I call to request a cheque or have the funds transferred, I'm forwarded to Koodo support and t...

MorganL by Just Moved In
  • 4450 Views
  • 2 replies
  • 0 kudos

Resolved! Pre-Authorized Payment plan...

To go thru all this just to get a simple yes or no?? Anyhow, I noticed on the prepayment note, it says "The total due will be charged to your bank account 15 days from yourbill date" Now is that 15 working days not including weekends?? Cuz then the m...

ONTLLs by Just Moved In
  • 2162 Views
  • 1 replies
  • 0 kudos

Resolved! Top up expiration date

I have a Talk an Text 100 plan that expires in May 2019. If I want to add $10 to my account, they seem to say that it will expire in 30 days. Does that mean that my Talk and Text 100 plan will expire in 30 days instead of the 8 months I have left? If...

Bill2341 by Just Moved In
  • 5207 Views
  • 5 replies
  • 0 kudos