My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Port my number out of telus

I have a company provided old phone from previous employee which has a Telus plan on it with number XXX-XXX-XXXX. Now our company is laying off people and people who are let go are allowed to keep their numbers. I don't know the specifics how. I need...

roshu74 by Just Moved In
  • 3542 Views
  • 2 replies
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Non-share plan + Apple Watch 4

I would like to upgrade my watch but I am told that the people who took advantage of the 10g for $60 will not be able to participate. It seems to me like telus is losing out on a lot of business this way.. I’m still getting the watch but if I’m going...

Rik19 by Just Moved In
  • 2178 Views
  • 1 replies
  • 1 kudos

Resolved! Switched from Telus to Koodo - Credit on account

I switched from Telus to Koodo months ago and kept the same number. I received several bills since then from Telus showing a credit on my account. Yet when I call to request a cheque or have the funds transferred, I'm forwarded to Koodo support and t...

MorganL by Just Moved In
  • 4621 Views
  • 2 replies
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Resolved! Pre-Authorized Payment plan...

To go thru all this just to get a simple yes or no?? Anyhow, I noticed on the prepayment note, it says "The total due will be charged to your bank account 15 days from yourbill date" Now is that 15 working days not including weekends?? Cuz then the m...

ONTLLs by Just Moved In
  • 2254 Views
  • 1 replies
  • 0 kudos

Resolved! Top up expiration date

I have a Talk an Text 100 plan that expires in May 2019. If I want to add $10 to my account, they seem to say that it will expire in 30 days. Does that mean that my Talk and Text 100 plan will expire in 30 days instead of the 8 months I have left? If...

Bill2341 by Just Moved In
  • 5337 Views
  • 5 replies
  • 0 kudos

Resolved! cost of calls when airtime is exceeded

My usage for this month is already in the red. It shows many minutes of airtime over the limit. However, the "cost" column on my usage chart for calls I have made, shows $0.00. I'm not sure why. Many of them are 1-888 long distance, which *might* mak...

digestif by Neighbour
  • 9739 Views
  • 7 replies
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Resolved! Insufficient funds despite buying Talk and Text 100.

I bought an unlocked phone at Walmart, activated it and bought the Talk & Text 100 prepaid plan online 8 days ago. I am able to make calls with it from my house and from the city over. However, in a different town 15 minutes away from my home, I am u...

Mel3 by Neighbour
  • 5230 Views
  • 6 replies
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Resolved! Question about Roaming

Hello, I am a Canadian traveling to the U.S in just a few days. I'm just wondering about my plan about roaming charges. My plan: YC SK CAN-US BYOD 55International Voice Roaming OnInternational Data Roaming OnCAN-US RoamingNo charge LD: CAN-CAN/USUnli...

Swan by Just Moved In
  • 2494 Views
  • 2 replies
  • 0 kudos