My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Telus cannot process my payment for a prepaid mobile plan.

Hi, I am trying to purchase the "Nationwide Talk, Text & Data 45 for 30 days" prepaid plan for my TELUS prepaid phone. When I use my VISA card and click the purchase button on the Submit screen, I get this error: "Sorry, this service is down at the m...

pEric by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Port protection

How do I add this to prevent unauthorized access when hacker tries to switch my number to another provider?

Bobinvan by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! mysterious charges for $0.01

I continue to receive multiple charges for $0.01, occurring at random times, often in the middle of the night. I have SMS off, but the MMS is on. The charges are identified as "data usage". Can someone please explain to me what the usage charge is fo...

Resolved! Link account to another account in my name

I have one account for my home services. I also have a separate account for tablet with cell. I want to link them. In android app after I enter account info to be linked it says admin has to approve. My name is the only one on account so who is admin...

LisaC by Just Moved In
  • 1 replies
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Discount/rebate for frontline workers?

I read on Twitter that Telus is offering a retroactive rebate on wireless service for frontline workers but can’t seem to confirm this anywhere. Anyone know?

lmcc by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Renew $3 Rate Plan SD

My $3 Rate Plan SD did not renew as I did not have enough in my balance. I have had a Telus prepaid account for many many years and was grandfathered into this plan. I have now topped up, but there is no place to choose the $3 Rate Plan SD option. I ...

TrishG by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Employment discount

I am a retired Air Canada employee but we are no longer given a company email address. So when I am invited to get 30% off, I can't learn about the offer with my yahoo email address.

Resolved! Getting started my first Telus account !

Hello neighbours! I just created my account this morning. I simply transfer my phone number to Telus. After creating my first Telus command, i downloaded the Telus app.Then i entered my log infos. But it says there is no account with this email.Is it...

Isabeau7 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! MY TELUS... problem logging in

I tried to log in this morning and got this message. Waited a couple hours to try and log in again only to get the same message. I only attempted once when I first tried logging in this morning so I don't know how I exceeded the maximum number of uns...

KAREN-NL by Just Moved In
  • 8 replies
  • 1 kudos