My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Contract is almost up, having trouble figuring out new plans.

Hi all, My contract is almost up and have been looking into options for new plans and a couple of new phones. There are three of us on the account, I'm the main account holder. Me, my wife, and my kid. Right now I'm paying around $210 for all three a...

Resolved! Covid Disconnection

I am a Karaoke Dj/Musician and have been a long time Telus customer. Unfortunately Covid-19 has closed all my venues I play (4 different venues each week) and my telus bill has been going up. I managed to "scrounge" up $100 at least to show I still h...

Resolved! Epp offers

I’m currently enrolled in the exclusive partner program and I’m trying to check out my offers but I cannot receive the confirmation email because the company I work for doesn’t allow emails from outside the company to come through. What do I do? Than...

Ashley3 by Neighbour
  • 3156 Views
  • 1 replies
  • 0 kudos

Resolved! Account compromised

My account was compromised. At 11pm, June 16 to 5:00am, June 17, my account had 10KB used. I'm old, lol, and was in bed during this time. Telus is saying they can't see what is being used but can see if it was my handset. I definitely did not use thi...

TKBK by Neighbour
  • 5563 Views
  • 6 replies
  • 0 kudos

Resolved! Change plan problem

We currently have a pair of:Peace of Mind - Unlimited Canada-US talk, text, and endless data (10GB High Speed)with the family discount.But doesn't look like we'll be going anywhere near the USA anytime soon so would like to change our plans to:Peace ...

brulaz by Organizer
  • 3306 Views
  • 2 replies
  • 0 kudos

Resolved! Get Plan Details

Greetings, There is a $100 charge for text messages on my most recent bill. This wasn't mentioned when I signed up for the "10GB Promo shareable Unlimited nationwide talk and text Platinum 115". I know it's too late now, but how can I get the details...

Shane by Leader
  • 2558 Views
  • 2 replies
  • 0 kudos

Resolved! Telus cannot process my payment for a prepaid mobile plan.

Hi, I am trying to purchase the "Nationwide Talk, Text & Data 45 for 30 days" prepaid plan for my TELUS prepaid phone. When I use my VISA card and click the purchase button on the Submit screen, I get this error: "Sorry, this service is down at the m...

pEric by Neighbour
  • 2199 Views
  • 1 replies
  • 0 kudos

Resolved! Port protection

How do I add this to prevent unauthorized access when hacker tries to switch my number to another provider?

Bobinvan by Neighbour
  • 7159 Views
  • 1 replies
  • 0 kudos