User Profile
JenB1
Neighbour
Joined 5 years ago
User Widgets
Contributions
Epp account frustration!
I have an EPP account. Yesterday I tried to order a certified used phone. I was unable to do this from the MyTelus APP or from the Telus website. I can only access services and products online through my corporate email, which I can only access in my workplace. I spent an hour on the phone with a Telus rep and even he could not help me order the phone I wanted because it can only be done through self serve. I even sent a photo of my work ID to prove I am who I said I was because I was not at work and therefore could not access my corporate email. The MyTelus APP even says I have an EPP account so why can't I get this phone any other way? Confused...Solved4.3KViews0likes1Comment