My Mobility Account

Resolved! Beware: Data topup doesn't help once you are charged for overage

Here's something to be aware of when using cellular data and going over your usage: I was recently travelling in-province when I received a notification that I was at 90% data usage. The following day I received another notification that I was at 100...

Resolved! Billing

How can I see the calls that were made

Unwanted new features added without warning

Why were "$3 Rate Plan SD" and "Exclusive $10" added without my permission? The "Available plans and features" page on mobility.telus.com says I have these features. Why can't I cancel them? I am currently on "LNR 2500 Domestic Messaging Plan". The n...

Resolved! Add-On descriptions for SMS CAN 300 and Unlimited Messaging

My BYOD / Employee Plan through Telus has unlimited text messaging but I pay for each picture I send out. I noticed that I could add SMS CAN 300 and unlimited messaging for $6 and $15 a month respectively.They don't really provide a description for t...

Resolved! I just got a bill that said I had a past due amount but I paid $350 April 1

I paid my bill april1 in amount $350 received bill today that said I had past due of 169. Is that my May bill.

Resolved! Is it possible to start a "new" service from an international location ?

Okay this one is a bit complicated.Background 1. I was previously a long-term customer of Telus (from 1996 to 2017) and I only canceled because I moved internationally.2. I left with a positive balance in my account (i.e. Telus owes me money) and Tel...

Resolved! Where do I get a new SIM card?

I've been with Telus for years. I just purchased an iPhone XR from Apple that requires a Nano SIM. (Different from the larger SIM I have in my old flip phone.)I'm sure that SIM swap can be done online but where do I get the new (smaller) SIM card? Do...

Resolved! Foreign email address isn't approved

Hi My German Email @unity-mail.de has not been rejected. Why? My old one @arcor.de has been approved. ChristianZ

Resolved! How am I supposed to activiate a new SIM card when the Telus Mobility website is DOWN?

I guess I should just call the toll free number and get charged a $2 "service fee"?

Resolved! Insufficient funds despite topping up account with $100

I topped up my pay-per-use account with $100, but when I try to make a call I get a message saying that my funds were insufficient. But when I check my account, it lists my balance as 120 dollars. What's wrong?

TELUS Neighbourhood

Latest topics

Resolved! Beware: Data topup doesn't help once you are charged for overage

Resolved! Billing

Unwanted new features added without warning

Resolved! Add-On descriptions for SMS CAN 300 and Unlimited Messaging

Resolved! I just got a bill that said I had a past due amount but I paid $350 April 1

Resolved! Is it possible to start a "new" service from an international location ?

Resolved! Where do I get a new SIM card?

Resolved! Foreign email address isn't approved

Resolved! How am I supposed to activiate a new SIM card when the Telus Mobility website is DOWN?

Resolved! Insufficient funds despite topping up account with $100

Unexpected mobility bills on the service that I ne...

WATCH OUT FOR THIS NEW SCAM!!

Mobility Scam

My PREPAID Telus phone/sim card deactivated

Billing Hell

Very confused about my bill, recent transfer to pr...

I want Access to My Billing and Call Records

Law Firm claiming TELUS as a client

How to request a callback from live agent, current...

Transfer number from one Telus account to another.