My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Get Plan Details

Greetings, There is a $100 charge for text messages on my most recent bill. This wasn't mentioned when I signed up for the "10GB Promo shareable Unlimited nationwide talk and text Platinum 115". I know it's too late now, but how can I get the details...

Shane by Leader
  • 2477 Views
  • 2 replies
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Resolved! Telus cannot process my payment for a prepaid mobile plan.

Hi, I am trying to purchase the "Nationwide Talk, Text & Data 45 for 30 days" prepaid plan for my TELUS prepaid phone. When I use my VISA card and click the purchase button on the Submit screen, I get this error: "Sorry, this service is down at the m...

pEric by Just Moved In
  • 2132 Views
  • 1 replies
  • 0 kudos

Resolved! Port protection

How do I add this to prevent unauthorized access when hacker tries to switch my number to another provider?

Bobinvan by Just Moved In
  • 7062 Views
  • 1 replies
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Resolved! mysterious charges for $0.01

I continue to receive multiple charges for $0.01, occurring at random times, often in the middle of the night. I have SMS off, but the MMS is on. The charges are identified as "data usage". Can someone please explain to me what the usage charge is fo...

Resolved! Link account to another account in my name

I have one account for my home services. I also have a separate account for tablet with cell. I want to link them. In android app after I enter account info to be linked it says admin has to approve. My name is the only one on account so who is admin...

LisaC by Just Moved In
  • 1866 Views
  • 1 replies
  • 0 kudos

Discount/rebate for frontline workers?

I read on Twitter that Telus is offering a retroactive rebate on wireless service for frontline workers but can’t seem to confirm this anywhere. Anyone know?

lmcc by Just Moved In
  • 3526 Views
  • 1 replies
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Resolved! Renew $3 Rate Plan SD

My $3 Rate Plan SD did not renew as I did not have enough in my balance. I have had a Telus prepaid account for many many years and was grandfathered into this plan. I have now topped up, but there is no place to choose the $3 Rate Plan SD option. I ...

TrishG by Just Moved In
  • 2614 Views
  • 1 replies
  • 0 kudos

Resolved! Employment discount

I am a retired Air Canada employee but we are no longer given a company email address. So when I am invited to get 30% off, I can't learn about the offer with my yahoo email address.