My 2 year contract ended last month. In the Telus app, I went to the "Change Plan" option to get me a more affordable plan for the quarantine/lockdown lifestyle. . But the system only shows and allows me to use my current plan as my ONLY option. Only things I can edit are the add ons. Also, there's no live agent on the chat. Just the bot. When asking for a live agent, they only have a call back service (for the next day!) How do I change my plan considering my contract is done!?!?