My Mobility Account

False advertising, Irregular data charge, Bad data switch practice

Yeah, as a fresh mobile customer of Telus, I'm not sure where to start. Maybe chronologically.I get an email from Telus, offering me mobile plans starting at $25/month, after a $10 monthly credit is applied. That was based on Text & Talk plan, offici...

Resolved! hey I made a payment plan with Telus so that I could pay less every two weeks I was wondering how I

hey I made a payment plan with Telus so that I could pay less every two weeks I was wondering how I can tell how much I owe for the two weeks this week in other words how to see the revised payment plan.

Resolved! Credit Reporting

I have never been a Telus customer, however, Telus is reporting an account listed as 120-149 days late to Transunion. I was a customer of PC Mobile in 2018 when they were folding into Koodo. At that time my account was transferred to Koodo. The open ...

partial charge is a scam

i moved my number over to telus on july 9. i thought my cycle will start that day. today i got my first bill. telus charged me $15 partial charge because my cycle starts on the 15. when i switched to telus no one told me that my cycle starts on the 1...

Resolved! Calling Telus support

New customer here. Called customer support and it is more than 1 hour wait. Did Telus fire most of their call centre employees

Resolved! Canceled prepaid number.

So I’ve been using a prepaid plan for about two years now and recently stopped filling my balance up. I tried to login and top up my account today but apparently my number has been closed/canceled because I haven’t topped up for two months. Is there ...

Resolved! Telus App issues

Hi, my i pressed pay bill on the telus app and it showed to pay my bill to to one account number then .5 seconds later it showed me to pay the bill on another account. I payed the bill on the right account and a few mins later i checked the telus app...

Resolved! Digital sim and physical

Hi my iphone was purchased a few weeks ago and it shows two sims active, one digital sim and one physical sim, now it shows the digutal sim active, so i took the physical sim out and the phone doesnt work, do i need a physical sim in the phone to use...

Resolved! Utterly disappointed with the service that we receive from Telus

I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, all we kept getting was a machine that does not understand Engl...

Resolved! Bogus charges

Why am I still being charged by Telus when I am now with Koodo?

TELUS Neighbourhood

Latest topics

False advertising, Irregular data charge, Bad data switch practice

Resolved! hey I made a payment plan with Telus so that I could pay less every two weeks I was wondering how I

Resolved! Credit Reporting

partial charge is a scam

Resolved! Calling Telus support

Resolved! Canceled prepaid number.

Resolved! Telus App issues

Resolved! Digital sim and physical

Resolved! Utterly disappointed with the service that we receive from Telus

Resolved! Bogus charges

Scam message?

Legit or a scam?

Past Billing Invoice

Is this text message scam?

From Telus to Koodo

Text Log

horrible service

35% iPhone 16 offer from Telus - legit?

Work

Cannot sign in to telus mail on google