TELUS Neighbourhood

Resolved! Activate my cellphone

Resolved! When will i find out if i need a deposit when applying online

Im about to get a new s20 online . i proceed to the checkout and it is asking fora credit card. i dont have a credit card but want to know if i can use a JOKER GREEN CANADIAN prepaid card. and when will i find out if i need a deposit

Resolved! Missed payment due to Covid 19

My bill was due on April 06 due to Covid 19 I lost my job and I couldn’t make my payment. I applied for CERB and received money on April 11. I paid past due right away but TELUS reported payment to Credit bureau. My credit has been dropped almost 80 ...

Resolved! Upgrade

I am currently on a bring you own device plan was wondering how I go about upgrading with that ? Everywhere I look it says yoy need to pay off the remaining device balance but I never got a device at all so yea. Any help is appreciated

Resolved! Unable to change rate plan online?

I've been trying to cancel/pause my plan for months now as I'm overseas. I've called several times and sat on hold for 2+ hrs. The Live Chat is down (assuming due to COVID impacts), however there is no web form or email contact. I've tried to change ...

Resolved! Favorite 10

How do i update my 10 favorite numbers? I know this is not offered now in any of the plans, but i understand that if you already have it, like I do, you should be able to update them. I have done so in the past no problem, but now cannot find the way...

Resolved! Can’t upgrade plan through My Telus

I’m currently on a “Your Choice Premium” plan that gives me unlimited talk/text and US coverage, with a 6GB add-on that I share with my wife’s “Your Choice Premium”. Her plan has a bonus 2GB added to the shared data pool. I’d like to switch into the ...