Telus sent me to collection agency without contacting me
I received a mail from General Credit Services Inc stated that they have been contracted as the authorized collection agency because I own $1919.58 to TELUS CORPORATION PAYROLL I do recognize that the account number shown on the mail is indeed the T-ID I was assigned but I have left Telus more than 2 years ago, and not a single word from Telus, all of sudden I was sent to collection for something I never heard of? I tried to contact Telus to find out what’s going on, but giving that all the number I can find is for customer service and I clearly don’t have any active account so nobody can tell me anything. The nice ladies I had been talking to both assumed this is a scam letter. But given that the T-ID was actually shown on the letter I’m hoping someone from Telus could help me with this please. At least tell me the reason for this not so small amount please. 😭 Thank you very much for your attention to this matter. Rae
How to identify Telus service calls?
I'm worried: A couple of days ago I had several calls from people in India claiming they were from Telus. They knew my name, address, and account number. I thought "Ok, maybe they really are Telus account managers". But now I'm not so sure. If they really were official Telus accounts people, why don't they use their real names? Because when you hear somebody with a big Indian accent say their name is "Alex" or "Norman", aren't people going to think "Sure dude, those are common Indian names" and roll their eyes? That's what we're supposed to do when we get called by scammers, right, Telus? I did get another call back from somebody else who sounded like they were legit, and answered all my questions. BUT. It's been three days already, and I see one minor change to our TV/Internet package. The one important change I asked for has not been done, and we've received no conformation email from Telus. (Yes, I checked my spam folder.) Frankly, we're talking about finding a more responsive provider.
Why did Telus send my outstanding balance to collections before statement due date?
They sent my outstanding balance to collections, effectively screwing my credit, less than one week after I suspended my services. The due date on my final bill, which was never actually sent to me by email OR snail mail, is September 24th. The current billing cycle is for a month that I didn't have any services through them. This is absurd.
Whose Protection Matters?
I called Telus to add my partner as an authorized user on my account. I went through a long security process to have my identity verified to do this. I was then asked by the agent about another user on the account. I immediately thought, "another user?". I had been the owner of this account for over 4 years. The account was transferred to me by an old roommate when she moved from our apartment, and my current partner moved in. I inquired if that was the name she was referring to, and the agent would not confirm. The agent refused to confirm or tell me who else had been authorized to be on the account (MY ACCOUNT). This is appalling. She finally told me that the name started with an F and was hard to pronounce, but she had already removed it, so I shouldn't worry. I am so infuriated. I should not worry? This person had access to information and services that I had to go through a long phone call wait time and an extensive security process to access. So I am left asking, "whose security Telus?", since it definitely does not feel like my rights and privacy are respected. Has anyone else experienced such bizarre treatment? What is the secret here? I am beginning to doubt Telus more than I did prior. I think I'll start looking for other providers.
Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it is a real bill but mobility couldn't tell me what it was and transfered me to Internet services. They couldn't tell me what it was so they transferred me again. The next person said it was for an installation under a corporation but couldn't tell me much more. I told them that I don't have a corporation and that I never authorized anything. This was about 1.25 hours into this and they asked me where I lived and I told them so they transferred me again. I was on hold for 2 hours and finally gave up due to an appointment I had to go to. I now have to phone again on money because the letter said they are going to send a collection agency after me and it could affect my credit rating. I don't have the time to sit on the phone for 3 hours at a time while they transfer around the county because customer service doesn't know what this charge is about. What would my next step be to get this resolved? I have until August 27th apparently to get this taken care of.
TELEKOM LAW PROFESSIONAL CORPORATION
I received an email from Telekon Law. It states that I owe 510.17 before or on the 26th. I am not aware of any debts I have with Telus, and my phone bill is fully paid. I would like some help. Is this legit? I don't have the money to pay for it either, I already all my bills for this month and bought groceries, I literally have no money to pay for this. And if I don't, I am being brought to court apparently. Any help/information, would be greatly appreciated.Telus Call Phishing Scam +188881123323
I just spent an hour trying to determine whether a deal I received from a Telus number was a scam or not. The existing threads on here are unclear, inconclusive or contradictory. The info on here led me to believe it was a scam, but then after spending time calling Telus and having them check, confirmed it was in fact a legitimate call. Can we have a Telus rep confirm the info on this forum. Is “+1” at the front of the number a reliable indicator of whether it’s a legit call or not? What else can we do to protect ourselves in the case someone is spoofing the number?