Bill Dispute Form Not Working
When calling in for business mobility support to dispute $1200 in erroneous charges I am only able to receive a texted form, and AI bot told me I could not speak to human. Well the form doesn’t work! The error states, “We’re having trouble creating a support request at the moment. Please try again later.” And yes, I did try later and received same response. Is there a direct phone number for a human?
Unauthorized Google Play Charges on Watch Account
I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there any active or inactive subscription to support this transaction. Basically this transaction does not exist. Telus customer care directed me to Google to ask for a refund. Google support page Https://payments.google.com/payments/u/0/unauthorizedtransactions requires a correlation id to dispute such transactions that do no appear in history. Their page clearly states carrier will provide this id and that this is a required field for raising such a dispute. Telus is now shying away form their responsibility and nopt providing me this correlation id. When the seller (Google Play) shows no transaction and the buyer (myself) says there is no transaction how can the middleman the payment gateway (Telus ) charge me for any thing. If they do, they need to provide a proof of the incident in correlation id. It is impossible that they do not have this Id. Online forums show this is not an isolated incident and hundreds of other customers have reported such fraudulent charges on their watch account. In each case they have demanded the correlation id. Here is the catch many customers have stated that customer care has provide this correlation id to them. So Telus indeed has this id but the customer care agents are too lazy to search for it or have no knowledge that such a thing exists. Telus is looting its customers with fraudulent charges and refuses to do anything about it.
Billing Issues
I ended my Telus services and account last June. But I received an email from a debt collections agency that I owe an outstanding charge on my account. I never received a bill from Telus with the amount the debt collection agency stated, and I payed the last bill I had from Telus in full before the account was canceled. If there was an actual charge left outstanding on my account why was I not notified? and if not, why did I get sent to a debt collections agency if I did not have an outstanding charge? I am very disappointed in the service quality of Telus, I shouldn't have my canceled account information sent to a collections agency without my notice of a bill.
Abusive and Unprofessional Conduct
As a Senior who recently had a heart attack and am currently trying to recover, I was astounded to be called <names> 3 times during a conversation with one of your representatives. Telus charged $340 to my account for a Bring It Back device that was returned in good condition on October 14, 2025 and for which I was explicitly promised a $340 credit. I have written confirmation of this assurance in an email from Telus which was sent on October 16, 2025 after my phone was assessed. Despite this, the credit was not applied and the amount was instead treated as an outstanding balance. For a month & a half I have been trying to rectify this situation, having made 11 attempts. However, I have been told 3 different excuses for the charge. First, I was told that the phone was not received by Telus until I sent the proof of delivery notice from Purolator. Second, I was told that I had chosen to keep the phone. Again I provided proof that the phone had been returned and today I was told by an executive that my phone was too badly damaged. I know this to be untrue because I personally took my phone to the Uxbridge Telus store on October 12, 2025 & had them inspect the phone. My friend who is a lawyer was with me & can attest to this.
Mobility Account Issues
On January 27th I received a promotional email from Telus for more data on a 5G postpaid plan, and a Pixel 10 on a 2 year payment plan. On January 31st I called Telus to inquire about whether I qualified or was eligible for the promotion and I was told yes I was. So while on the phone with that same person we began switching my provider to Telus. 4 days later after having been through the following (1) No cell service for over 3 days, and needing to find alternatives to legal and personal texts. (2) No follow up email after getting disconnected during the set up call. (3) Still not able to receive emails from Telus at either my Protonmail or Gmail, and talking to technical support about it yielding no solution. (4) Being told to wait longer for service when that wasn't the issue at all. It was an Esim issue on Telus's end. (5) Hours spent on the phone. Needing someone to babysit my 1 year old so I can get service. I understand that is not all Telus's fault, but when I just so happened to off-handedly mention my rate to a representative two days ago (because I can't seem to yet register for MyTelus), I was told I was paying more than the promotion indicated, and man that draws the line. I'm livid. After all of that and a week later, I get told that the promotion only lasted 1 day and now I don't qualify. The only reason I went through all that was because Telus sent me an email, I didn't go looking for some better deal, and I asked explicitly multiple times on the first call whether I qualified, and I was told yes. I even reiterated details of the deal. That's the only reason I switched. To experience this kind of dishonesty and deception and lack of integrity.. I don't know if I've ever been so angry and mistrusting of a business before. I don't even understand why pay a marketing department to piss people off. The whole point is to attract me as a customer with that deal. I'm baffled as much as I am upset. This is unacceptable.Solving an escalation
I spent 2.5 hours with Telus yesterday speaking to 3 different employees & waiting. Telus is not honoring the verbal offer that I was given by the first agent - they are redacting their statement and breaking the verbal contract that I entered with them when I agreed to proceed with the offer. I escalated the issue and requested a supervisors intervention, he agreed to look into the issue and call me back the following day at a time conducive to my work schedule. He called me back with no answer other than redacting the offer, I also requested a call back to cancel TV services as I already waited on hold to do it the day before and they were unable. I was told I would get a call this evening from a cancellation rep and I would hear back from him. No one contacted me. My experience with customer service has been horrendous. If this does not get rectified I intend on issuing a formal complaint.
Asurion mobile phone insurance
It’s basically a scam. I have been trying to get my iPhone 17 screen repaired for weeks. It is impossible to reach a real person. The repair shop won’t do repairs during a sale, when they are understaffed, or don’t have a ticket from Asurion. Trying to reach someone at Asurion to get them to send the ticket to the shop (I filled out form online) is impossible. Clearly they hope I’ll abandon my claim. You are much better off getting Apple Care. At least they actually do the job and you can walk off the street. Also, Asurion claims repairs in 2 hours! If you actually manage to get the repair shop to accept your phone, it will take one day at a minimum. Exceptionally poor service! How much does Telus make on this “deal”?
Possible Scam call + emails after ordering phone online?
was marked as probable scam The number was 579 880 8822 The email was :[email protected] It all seemed really sketchy and if this is legitimate they were not good at their jobs. After i hunt up on the second guy after getting paranoid again he left a voice message affirming it wasnt a scam after 4 callback attempts