scam
43 Topics2 year loyalty discount?
Hi, apologies if this is a duplicated post - I've seen old ones that are similar, but wanted to check if this is a newer version of a scam. I got a call from 778-437-9938 (showed up as British Columbia on caller ID - which is the correct province) and I was being offered a 2 year 30-40% discount on my current bills. Sounded very suspicious - the guy didn't know how much I was currently paying, and didn't even really bother to verify anything. He sent me two very sketchy looking email for my cell and internet marked as "privileged program", then said he was going to transfer me to his supervisor. His "supervisor" then said he wanted to give me a discount code that I need to enter; I asked him why he couldn't just apply everything from his side, and he basically had no answer - just a "uhhh, eheh, well...we...can? But we need you to also confirm from your side". I told him I'd call him back because I had to do a work meeting. He was trying to say that he could call me back, and I just told him that I would call back, which I won't, but that also seemed like a suspicious move. Anyone else get this call and can confirm it's a scam? Doesn't seem very legit to me.Solved38Views0likes2CommentsUrgent: SCAM - please cancel web order
On Aug 30, I received a call from (604) 338-XXXX. A man claiming to be a TELUS agent offered me a "special deal" - a free iPhone 16 Pro Max with a 2-year $45 plan (100GB data). It sounded too good to be true, and I felt suspicious. He reassured me by saying I would place the order myself on the official TELUS website. When I checked, the prices on the website were different and no free iPhone. He told me I needed to complete the order first, then he could apply the offer. At the credit check step, I hesitated because of the sensitive personal details required. At that point, he gave me his name - David, agent# XXXXXX and another number (825) 817-XXXX. I called that number and reached him, which reassured me enough to continue. I completed the order, paid, and received a TELUS order confirmation email (just as David said I would). David then asked for my order number, postal code, and name, which I provided. But when he asked for even more information, I became suspicious and questioned him. He quickly ended the call, saying he would call me back in 10 minutes to confirm the offer, but he never called back. Since then, I have been extremely worried this is a scam. I immediately called TELUS at (866) 488-2709, but the office was closed. I also contacted the TELUS Store in Metrotown, Burnaby BC at (604)438-8920. but they told me they cannot cancel web orders. Up to now, I still have not been able to reach TELUS successfully. I urgently need TELUS to: (1) Cancel my order (XXXXXXXX) immediately before any device is shipped; (2) Investigate the phone numbers involved; and (3) Confirm whether my personal information and payment are secure. Thank you!512Views0likes2CommentsMobility offer - scam or great deal?
Received a call from 888-519-0122 - said they were calling from Telus. Being polite, and having time, I was curious about the offer - asked about some kind of streaming / mobile plan bundle. Eventually landed on talking about $35 / month / line deal for mobile - unlimited talk / text CAN + US, 5G LTE, etc. I asked to be emailed the details - he said he couldn't do that (something about competitors getting the info?). Seemed a bit off. So I asked for a call back b/c I was busy. When he called back, I asked for additional verification that he was from Telus. He read account details (billing details, etc.). These were accurate. He then sent an automated "how to sign up for an e-sim" email that was also legit. When I call back the number, it goes to a Telus automated menu. However, when googling the number, I came across these two conflicting posts with Telus: Post 1: It IS a legitimate number (https://forum.telus.com/discussions/mobile_devices/is-this-a-scam/171441) Post 2: It is NOT a legitimate number (https://forum.telus.com/discussions/mobile_devices/verify-telus-number/174523) Anyway - I read somewhere that you can ask the rep to post a comment on your Telus account that you can then login to see. He said he didn't know how. So I said that if he can figure that out, I'm interested. If not, sorry. So - am I too paranoid or appropriately cautious?40Views0likes0CommentsOvercharged Scam from Telus
What is happening? Sometimes, when we were told to join you guys then you guys say that even if we connect our credit or debit card the pre-authorization payment will be activated and the discount of $10 will be applied but now after using the Telus network for 3-4 months, now you guys tell me that card is not accepted and we should connect our bank to activate pre-authorization payment and get that discount. This is really not happening, I have recorded everything when I switched to the Telus network. I even have recorded voice call that I was with the agent when I was joining Telus Network. This is really kind of disappointing to the new customers, in any way you guys are charging me more than the amount that you promised me to charge. If this is the case then I and my partner were already happy with Fido. Sorry to say but we feel like we are scammed by Telus. This is not done guys. We are paying $20 more again. As a working and struggling in this heavy rising prices in the country how can we pay more and more everytime than the promised charge when joining the Telus network. Please fix this, this is not done.63Views0likes1CommentBilling Issues
We know Telus's customer getting worse on the contrary of the increase of the internet and home security service charge. Telus increased more than $6 on the internet service charge and the Home security service although we are not using the Home security service at all. Telus removed the 6 month $5 discount on the internet bundle. Last time the Telus teller asked me to call again to get the temporary prmotional discount after 6 month. I talked a tell, but she was saying she can't give the discount. Also the Home security contact was 36 month, but Telus changed the contract to 24 month and increased the charge upto $3 more without my agreement. I am really moving to Rogers at the end of this contract. So I started to change my email account to Google. My request ;1. additional 6 month $5 discount on the internet service 2. Restore my Home security contract to the original contract. Also the customer service connectivity is so bad.126Views0likes3CommentsPossible scam?
Hello, I recieved a call from 1-844-368-7379 regarding a special offer since I just signed up on home services my account being installed on April 1, 2026. The offer they offered was my home internet would go down to $50/mo with $150 bill credit from $68/mo if I switch my 2 phones lines from Rogers. The offer for mobile was $35/mo each for 2 lines so $70/mo with 100gb date each line. Just wondering how can we verify this was a legit caller and offer?130Views0likes1CommentBill Dispute Form Not Working
When calling in for business mobility support to dispute $1200 in erroneous charges I am only able to receive a texted form, and AI bot told me I could not speak to human. Well the form doesn’t work! The error states, “We’re having trouble creating a support request at the moment. Please try again later.” And yes, I did try later and received same response. Is there a direct phone number for a human?98Views0likes3CommentsUnauthorized Google Play Charges on Watch Account
I have received google play charges for a transaction on my Telus watch account. I have not done this transaction. There is no history of any such transaction on the google play account nor is there any active or inactive subscription to support this transaction. Basically this transaction does not exist. Telus customer care directed me to Google to ask for a refund. Google support page Https://payments.google.com/payments/u/0/unauthorizedtransactions requires a correlation id to dispute such transactions that do no appear in history. Their page clearly states carrier will provide this id and that this is a required field for raising such a dispute. Telus is now shying away form their responsibility and nopt providing me this correlation id. When the seller (Google Play) shows no transaction and the buyer (myself) says there is no transaction how can the middleman the payment gateway (Telus ) charge me for any thing. If they do, they need to provide a proof of the incident in correlation id. It is impossible that they do not have this Id. Online forums show this is not an isolated incident and hundreds of other customers have reported such fraudulent charges on their watch account. In each case they have demanded the correlation id. Here is the catch many customers have stated that customer care has provide this correlation id to them. So Telus indeed has this id but the customer care agents are too lazy to search for it or have no knowledge that such a thing exists. Telus is looting its customers with fraudulent charges and refuses to do anything about it.85Views0likes1Comment