Forum Discussion
Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it is a real bill but mobility couldn't tell me what it was and transfered me to Internet services. They couldn't tell me what it was so they transferred me again. The next person said it was for an installation under a corporation but couldn't tell me much more. I told them that I don't have a corporation and that I never authorized anything. This was about 1.25 hours into this and they asked me where I lived and I told them so they transferred me again. I was on hold for 2 hours and finally gave up due to an appointment I had to go to. I now have to phone again on money because the letter said they are going to send a collection agency after me and it could affect my credit rating. I don't have the time to sit on the phone for 3 hours at a time while they transfer around the county because customer service doesn't know what this charge is about. What would my next step be to get this resolved? I have until August 27th apparently to get this taken care of.
2 Replies
- C_Fun
Community Manager
Hi there, thanks for sharing the details. If an account has been opened under your name without your knowledge, please call in to let us know right away so we can flag it as fraudulent. Once reported, an investigation is conducted to confirm the activity. We also recommend opening a claim with the credit bureau to advise them of the situation and protect your credit file.
**Update**: I got this resolved. They once again transferred me twice and when I was going to get transferred again, I told them no. Then they dug into the issue further and sent me to the accounts payable department. My file has now been cleared.
