Forum Discussion
Fraudulent Charge
I recieved a letter in the mail for an unknown closed account for $776 due immediately. I thought it was a scam due to spelling errors but I thought I better follow up with Telus. It turns out it i...
C_Fun
Community Manager
Community ManagerHi there, thanks for sharing the details. If an account has been opened under your name without your knowledge, please call in to let us know right away so we can flag it as fraudulent. Once reported, an investigation is conducted to confirm the activity. We also recommend opening a claim with the credit bureau to advise them of the situation and protect your credit file.
**Update**: I got this resolved. They once again transferred me twice and when I was going to get transferred again, I told them no. Then they dug into the issue further and sent me to the accounts payable department. My file has now been cleared.
