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Possible to Halt Billing After 2 Year Contract?
Hey, so I am under a 2 year contract for my wifi. I want to close my account immediately once the 2 year contract is done because Telus is trying to open an AI data centre in my city. I don't want my money going to them anymore but can't afford the contract closure fee. Has anyone does this before or should I just call near the completion of the contract? Thank you!
Looking for help to reduce pricing or get better value
I have 1.5gig internet (with some add-ons, security, etc... that I never asked for or used ever). I recently had a promotion sent to my work inbox for a 5 year price lock plan at $85 CAD for 3gig fibre internet, which I'd love to change to. Currently paying over $120/month for 1.5gig, any my contract ends in about a year. Is there a loyalty department I can talk to to try to either 1) lower my bill with the promotional credits that fell off, or 2) cancel this plan and get better internet for a lower cost? Sick of having to do this every year or two with any telecom company. It's such an unsustainable business model, I don't know how this is standard practice. I can't talk to anyone via email or chat, it has to be through the phone where I'm often on hold. Why is working with a communications company so difficult to communicate with? The irony.
Original Telus email address 1999?
I was cancelling my Telus internet but arranging to keep my email address when we ran into a problem. Apparently the address I was using is an alias created after Telus assigned me a 1A1****@telus.net as start up email in the late 1990's. I vaguely remember they gave you the ID and then you proceeded to choose your own combination for an address. The address I have been using for years does not show as an existing email on their system, but does how attached to the 1A1****@telus.net (along with 2 other alias' I had set up) I tried sending an email to the 1A1 address but it bounced back as "undeliverable and not found in the destination domain". I was hoping Support would have an "old timer" that remembers the system or if it has anything to do with the Gmail migration. The Rep promised to escalate it but sometimes these issues get lost. Thanks for any help
Credit derogatory mark
I noticed a derogatory mark in my credit score from Telus so I recently contacted them to ask about details and history and they told me they were unable to provide the bill and details as my account has been locked and turned over to creditors. Granted, I haven’t had a home account with Telus in 3 years and my last bill record I have shows a clear balance and closed our account as we cancelled services. So I called the creditor they provided me details with and they also said they have no bill details to provide me and that I need to contact Telus. So I am being thrown in circles with no answers and now this is affecting my credit. How do I get this removed from my credit if no one is willing to work with me?
Fibre optic service box installed on private property
Ledcor assumed our property was common property, it is bare condo land and we have titles and property lines, They installed this in our side yard while we were gone, there is no easement or utility right of way in this location. Request it be moved, as an eye sore and placed only a few feet from our deck. I sent a email to fibreconnect.com who passed it onto Ledcor who didn't contact me until after all hooked up to and states now live and won't move further up so it's out of our sight but still on our property. If their looking for new customers in our neighborhood there not going to get it as the town of High River is not happy.INCONSISTENT BILLING - MULTIPLE "AGREEMENTS"
I am wondering if anyone else is fed up with a communication company that doesn't communicate? I have had to go to the CCTS for one problem that eventually was sorted out regarding different amounts every month for my Optik/Internet service despite the fact I didn't change anything or subscribe or rent or "go over". Every month was a battle and trying to get them to honour the original contract was impossible, even then I was paying more than the original contract. Now I come up for renewal and am told my service expires a month before the contract - was actually told by a phone rep (real person???) my internet expires a month before my TV - go figure. I am a senior on limited income and need to know my monthly payments where possible will be the same. The last 7 months after CCTS finally have consistent billing. There are multilple "agreements" in my account so far in this term 2024 - 2026 alone! Pricing is all over the place. Anyone else have this problem?
Collections
They sent my account to DCA from a 2018 account which I have no notice of being a long term service internet with them. I tried to work with Telus and verify the account. All of agents said “We don’t see any balance” from the accounts I gave them based on the collections agency. I recorded all the phone calls from 4 agents from payment services, to billing, to “chair customer service”, and collections department. None of them didn’t know how to open my account from 8 years ago! Now I have to pay $118.00 for no reason???? I reported this CCTC. I am sick and tired of your greed, I am not the only one who is affected by this. I hope some lawyer will pick up on this and sue your greedy ass. I will never ever recommend your greedy company.
Incorrect Collections Notice
Hi, I've been getting spammed with calls and emails from First Choice Credit Services regarding a home services account I closed last year. I've already reached out to TELUS support who has confirmed that I do not have an outstanding balance and they have said that they have sent a notice to First Choice to stop contacting me but I continue to receive calls. Can I please get support with resolving this?Incorrect Collections Claim Years Later
’m extremely frustrated and disappointed with my experience with TELUS. I had multiple accounts with TELUS between 2015–2023, and out of nowhere in 2026, I’m being contacted by a collections agency claiming I owe money. This came as a complete shock. I’ve since called TELUS twice, and both times I was clearly told that there is no outstanding balance on my account. When I followed up with the collections agency, they told me the alleged balance is tied to an even older account from 2018. I’ve gone back through all my records and emails, and my account from 2018–2020 (when I moved and continued services with TELUS) shows it was closed with a $0 balance. I know I returned all equipment and paid everything owing at the time. I have a screenshot of my shipping label from 2020 when I sent it back. After looking into this further, it seems like this isn’t an isolated issue, which is even more concerning from these posts. I recently reached out to TELUS again because they are one of the main providers in our neighborhood, and I was considering using their services again. Unfortunately, this entire situation has completely eroded my trust. Being contacted years later over something that appears to have been resolved properly is unacceptable