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Multiple errors on Billing both mobility and internet
Mobility issue I was with Rogers for my mobility plan and when an Telus agent called me on march 2026 to offer me a better deal. I have called Telus multiple times had a back and forth conversation with telus mobile support chat about 11X over the past 3 months I have two mobile lines one line has now the correct discounts but the other line still has the missing discount. I was called by a telus agent last weekend telling me he can't give me the discount because it was from the loyalty deparment. I am just hoping telus to fix this because they offered me this deal to get back to Telus?? Internet Issue: I had a 2 year contract of internet with Telus from Dec 2024 to Dec 2026 I moved our services In April 2026 and an agent offered to switch and renew our contract Once our contract is renewed I was being charged the previous internet and the new one and not only that but they were still charging me the $5 doorbell camera that should have been ended since 2024. I file a complaint about double billing about 1 week ago and was told it was resolved I spoke to an agent through chat again today to dispute the $5 dollar installation hardward as we did not do this and we were only given a doorbell camera from 2024 that we just moved to the new one and did not ask telus to install it and on top of that she told me that I have 2 lines which was incorrect for myinternet bill How can I completely resolve these issues repeatedly from telus? change service to a different provider?Solved71Views0likes1Comment
Promotional calls. Scams?
I periodically get calls claiming to be from Telus. Are they legitimate? How can I tell?SolvedKent21 month agoAdvocate252Views0likes3Comments
Double Charged
I was double charged, I think because I didn’t realize I have automatic payments set up and manually paid the bill myself as well. The second transaction appears on my bank balance but doesn’t reflect anywhere on the Telus app. I’m not sure where to see where this second payment went on the app or how to know if it will be applied as credit for my next billing period. I’ve tried using the virtual assistant but it is unable to tell me if I have credit on my account.Solvedaquarly1 month agoNeighbour94Views0likes1CommentLoyalty Discount Scam???
We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he said yes. I ask him his name and employee number. He identified himself as Oliver employee number o82438. He wanted to know the balance on our last bill. I told him I needed to look it up and that I would need to call him back. He gave me his number as 864-602-6851. I searched the number, it comes up as a cell phone in South Carolina and is rated as an unsafe fraud number with 5 reports on "FraudNumber.com". I presume this was just the introductory edge of yet another scam to watch out for. I am waiting to hear back from Telus Customer Service to report it to them even though I imagine they may already be aware of it. TMASolvedtma2 months agoOrganizer14KViews3likes2Comments
How to request a callback from live agent
I have a problem with my mobility bill, it is missing a credit I used to always receive every month and would like to review my account to find out why and have it re-instated.. I need to speak to a live agent to review my account, but have been on hold for over 2 hours now. I tried the virtual assistant and asked for a scheduled callback, it says they are not scheduling callbacks right now and to try again during operational hours, which it currently is. how do I schedule a live callback please.SolvedSooz12 months agoNeighbour11KViews1like3Comments
Possible Scam Text
I just got a text from a 4 digit number (7626) and the message is as follows: "TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a call, or check voicemail. Easy Roam will be valid until 11:59pm local time in the destination where you are travelling. To see the full list of what is included and excluded with Easy Roam, visit telus.com/travel or login to My TELUS. Plus, Easy Roam comes with an exclusive travel perk: TELUS Health MyCare Travel provides free 24/7 access via phone to U.S. Registered Nurses while in the U.S. Learn more: bit.ly/3zeiqnp If you don?t want to incur roaming charges, set your phone on airplane mode to prevent all cellular network usage." I went near the border today, but was never in the US. Also, more importantly, the data roaming on my phone is turned off, and always has been. If you get this message, make sure you check your account through the verified Telus app. Telus does not send messages like this, especially with typos (notice how it says "don?t" and how the link is a bit.ly link? That's not a real Telus link. They are trying to get login details from confused people who don't know why they are being charged. And honestly, the emails look actually quite close to legitimate without noticing the small details. If you got this text and you tried to sign into your Telus account on that bit.ly link, then I would seriously advise changing your login credentials just to be safe. I saw this and didn't want anyone to be suckered by it. Cheers!SolvedSteinesShopa2 months agoFriendly Neighbour14KViews0likes8CommentsCredit after cancelling service
Hi, just wonder if anyone can tell me after I cancelled the mobility service, I have a credit of $46. When and how will I receive the credit? Do I have to call Telus or Telus will credit it back to my auto payment credit card?Solvedpancake2 months agoNeighbour187Views0likes3Comments
Return equipment waybill
I cancelled my internet service as Telus refused to give me the price that I was paying previously and refused to match Shaw. My account shows cancelled online. I also received an email, directing me to go to this website: Return shipping waybill | TELUS and to download the waybill to return equipment. The rep on the phone who I cancelled the service with, also reiterated this process. I have tried now multiple times on two diferent devices with different OS to download the waybill but I keep receiving the following error message: We encountered an error for your return waybill download. Please try again or contact us. I want to ensure that Telus properly credits me for the return of this equipment.Solvedlindsay_1052 months agoNeighbour3.2KViews0likes3Comments2 Step Verification Issue
This new second verification thing does not work for me. Years ago when we started a Telus account my wife used her e-mail and we shared the password. That worked fine for both of us. Now with 2 step ID the code gets sent to her e-mail which of course I can't view because I don't have her regular email password. How do I get the code sent to my email or phone? I tried creating a login of my own and linking it to our account but it says "There is already an email linked to that account".SolvedShytin2 months agoOrganizer7.7KViews1like9Comments
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