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Possible Scam Text
I just got a text from a 4 digit number (7626) and the message is as follows: "TELUS: Welcome to USA! You have Easy Roam with a daily charge of $14. You'll only be charged on days you access your Canadian plan's data, send a text, make or answer a call, or check voicemail. Easy Roam will be valid until 11:59pm local time in the destination where you are travelling. To see the full list of what is included and excluded with Easy Roam, visit telus.com/travel or login to My TELUS. Plus, Easy Roam comes with an exclusive travel perk: TELUS Health MyCare Travel provides free 24/7 access via phone to U.S. Registered Nurses while in the U.S. Learn more: bit.ly/3zeiqnp If you don?t want to incur roaming charges, set your phone on airplane mode to prevent all cellular network usage." I went near the border today, but was never in the US. Also, more importantly, the data roaming on my phone is turned off, and always has been. If you get this message, make sure you check your account through the verified Telus app. Telus does not send messages like this, especially with typos (notice how it says "don?t" and how the link is a bit.ly link? That's not a real Telus link. They are trying to get login details from confused people who don't know why they are being charged. And honestly, the emails look actually quite close to legitimate without noticing the small details. If you got this text and you tried to sign into your Telus account on that bit.ly link, then I would seriously advise changing your login credentials just to be safe. I saw this and didn't want anyone to be suckered by it. Cheers!SolvedSteinesShopa4 days agoFriendly Neighbour13KViews0likes8Comments
Credit after cancelling service
Hi, just wonder if anyone can tell me after I cancelled the mobility service, I have a credit of $46. When and how will I receive the credit? Do I have to call Telus or Telus will credit it back to my auto payment credit card?Solvedpancake14 days agoNeighbour95Views0likes3Comments
Return equipment waybill
I cancelled my internet service as Telus refused to give me the price that I was paying previously and refused to match Shaw. My account shows cancelled online. I also received an email, directing me to go to this website: Return shipping waybill | TELUS and to download the waybill to return equipment. The rep on the phone who I cancelled the service with, also reiterated this process. I have tried now multiple times on two diferent devices with different OS to download the waybill but I keep receiving the following error message: We encountered an error for your return waybill download. Please try again or contact us. I want to ensure that Telus properly credits me for the return of this equipment.Solvedlindsay_10515 days agoNeighbour3KViews0likes3Comments2 Step Verification Issue
This new second verification thing does not work for me. Years ago when we started a Telus account my wife used her e-mail and we shared the password. That worked fine for both of us. Now with 2 step ID the code gets sent to her e-mail which of course I can't view because I don't have her regular email password. How do I get the code sent to my email or phone? I tried creating a login of my own and linking it to our account but it says "There is already an email linked to that account".SolvedShytin16 days agoOrganizer7.5KViews1like9Comments
Scam caller offering discounts
780.667.8418. Called offering me a 40% discount on my mobility plan as a recent Telus promotion. Could not tell me any info about my own account and wanted me to confirm my details. Offered discount for 24 months even though my plan is up in 2 months. Got very aggressive when I pushed for details and passed me on to a supervisor who said "we are not scammers". When I said I would contact telus, they hung up. BEWARE.Solvednf21 days agoNeighbour705Views0likes1Comment
Account Sent to Collections
I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not). I cannot get services again until the flag is remove from my account saying I paid in full to the collection agency. As soon as I found out I contacted the agency with the information Telus provided and made the payment to my account. About 3-4 business days later I received a letter of release. 5-6 business days later the collection agency told me their client care phoned Telus and said that my account was paid in full. Telus is saying this did not happen. They finally allowed me to email them a copy of the letter of release and my communication with collections today in hopes to expedite the process. Now that Telus has my letter of release proving that I paid is there any hopes of getting service any time soon? The agent from the billing department today said to give him 2-3 business days and he would have it handled. I’ve been bounced between so many people at Telus I’m not sure I believe him. I’m so hopeless right now.SolvedElla199424 days agoNeighbour9.1KViews0likes1Comment
Upgraded to Fire TV Stick 4K Max and still cannot find Telus + App
Amazon Fire TV Stick 4K Max (2nd Gen) Fire OS 8.1.6.0 (RS8160/3380) Fire TV Home Version 7261010.1 After reading through several posts I still cannot find an answer. I am currently paying for the Telus Plus TV app and so would really like to be able to use it on my TV. I have checked and confirmed that my Amazon storefront is 100% set to CANADA. Can anyone tell me why the Telus app seems to not exist when I search the appstore via the firestick? Thanks.Solvedsnezzer2 months agoNeighbour177Views0likes2Comments
Appear to be Double billing
The odd part is that my automatic payment is sometimes not debited on the 25th and stays until the next month. This has been messing me up because the account that these payments come out of is also shared with other billing accounts, and it is quite possible for that account to have no money in the new month. But it gets worse; the billing system charges me twice for internet in the month. Or at least that is the appearance on the bank statement, but in reality their system seems unable to consistently bill for services used in the current month. Can these issues be fixed? Can I move the billing date to be more mid-month?Solved89Views0likes1CommentTelus Customer Reward Program Issues
A popup under domain name luckypapa.top. “We would like to thank you for using our services for so long. Every day, we select a small group of Telus users and give them the chance to receive valuable gifts from our partners and sponsors. In this way we express our gratitude to you for choosing to use Telus. You can win a new Samsung Galaxy S20, iPhone 11 Pro, Amazon $500 Gift Card, Apple $500 Gift Card, TESCO $500 Gift Card or 3 years of free membership to Netflix. All you have to do to get a gift is to answer the following 9 questions. This survey allows us to understand customers better and improve our services. It will not take more than 30 seconds of your time. Remember: 100 randomly selected users have received this invitation and the number of the gifts is limited. You have 0 minutes and 0 seconds to answer the following questions before we give the gift to another lucky user! Good Luck! Congratulations!100% You answered (9/9) questions No repeat queries were submitted from your IP address. Today you can claim 1 gift. Offers a choice of free phones and gift cards for answering the 9 questions. Scam?Solvedslinkyminty2 months agoNeighbour17KViews3likes2Comments
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