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TELUS Service Getting Worse
Telus doesn't set up your TV boxes anymore. The installer showed up, set up Internet, and said he was leaving. They mail your tv boxes to you. That's a change I was not aware of until it happened. So I called Telus. Finally got through. Person was helpful, but had no idea about the tv boxes. She ordered the boxes. Next day I received the boxes and thought wow that was fast. Nope. More boxes showed up 3 days later. So I had to package them back up and drive to Canada Post to send them back. Also, the new Telus mini TV boxes had zero support available on the Telus site. Instructions , videos, etc did not apply to the new boxes I received. Why would Telus reduce service and distribute technology with no support?!!Solvedstrohi17 days agoNeighbour145Views0likes4CommentsMy Telus Login
I do not go to my account often but each time I login this pops up We’re experiencing a technical issue. We’re working to resolve this issue. In the meantime, you can use the My TELUS app to manage your account. Return to home page. I click Return to home Page button and it goes where it should. Please fix this, or tell me why I am getting it.SolvedRocky324 days agoGuardian102Views0likes5Comments
no account number
new customer here, i recently bought a wifi plan on the 1st through the My Telus app. the router was installed this morning (the 5th) but i am unable to use Telus Connect or link with My Telus since i dont have an account number i never received an email including my account number, not in my spam or trash folders, and in my service overview for the router installation my account number is listed as -1 which isnt valid for linking my accounts i have tried looking for help all over the forums, the telus website, asked in-store, and called their customer support number. no one seems to have had this issue before and the ai has absolutely no clue what im talking about and refuses to let me talk to a human about thisSolved76Views0likes2Comments
snug471 month agoNeighbour511Views0likes1Comment
Cancelled upcoming installation but no confirmation
I had an upcoming installation in August and the start of a two-year agreement, which I decided to cancel. I arranged the cancellation of this installation and the agreement with an agent, who said that a confirmation email would be sent. This has not arrived. I see in My Account on web that there is no mention of the installation anymore but the agreement is still there, along with language like "Your first bill will likely be higher than you expect due to one-time charges and other factors." and under "Billing": "We're putting together your first bill." I shouldn't be charged anything at all, should I!! Do I need to contact them again??SolvedSusieBan1 month agoNeighbour67Views0likes1Comment
Multiple errors on Billing both mobility and internet
Mobility issue I was with Rogers for my mobility plan and when an Telus agent called me on march 2026 to offer me a better deal. I have called Telus multiple times had a back and forth conversation with telus mobile support chat about 11X over the past 3 months I have two mobile lines one line has now the correct discounts but the other line still has the missing discount. I was called by a telus agent last weekend telling me he can't give me the discount because it was from the loyalty deparment. I am just hoping telus to fix this because they offered me this deal to get back to Telus?? Internet Issue: I had a 2 year contract of internet with Telus from Dec 2024 to Dec 2026 I moved our services In April 2026 and an agent offered to switch and renew our contract Once our contract is renewed I was being charged the previous internet and the new one and not only that but they were still charging me the $5 doorbell camera that should have been ended since 2024. I file a complaint about double billing about 1 week ago and was told it was resolved I spoke to an agent through chat again today to dispute the $5 dollar installation hardward as we did not do this and we were only given a doorbell camera from 2024 that we just moved to the new one and did not ask telus to install it and on top of that she told me that I have 2 lines which was incorrect for myinternet bill How can I completely resolve these issues repeatedly from telus? change service to a different provider?Solved118Views0likes1Comment
Promotional calls. Scams?
I periodically get calls claiming to be from Telus. Are they legitimate? How can I tell?SolvedKent23 months agoAdvocate377Views0likes3CommentsDouble Charged
I was double charged, I think because I didn’t realize I have automatic payments set up and manually paid the bill myself as well. The second transaction appears on my bank balance but doesn’t reflect anywhere on the Telus app. I’m not sure where to see where this second payment went on the app or how to know if it will be applied as credit for my next billing period. I’ve tried using the virtual assistant but it is unable to tell me if I have credit on my account.Solvedaquarly3 months agoNeighbour144Views0likes1CommentLoyalty Discount Scam???
We received a phone call with caller ID "Telus". Male caller with strong accent said he wished to give us a $40 monthly loyalty discount on our phone bill. I ask him if he was a Telus employee, he said yes. I ask him his name and employee number. He identified himself as Oliver employee number o82438. He wanted to know the balance on our last bill. I told him I needed to look it up and that I would need to call him back. He gave me his number as 864-602-6851. I searched the number, it comes up as a cell phone in South Carolina and is rated as an unsafe fraud number with 5 reports on "FraudNumber.com". I presume this was just the introductory edge of yet another scam to watch out for. I am waiting to hear back from Telus Customer Service to report it to them even though I imagine they may already be aware of it. TMASolvedtma3 months agoOrganizer14KViews3likes2Comments
How to request a callback from live agent
I have a problem with my mobility bill, it is missing a credit I used to always receive every month and would like to review my account to find out why and have it re-instated.. I need to speak to a live agent to review my account, but have been on hold for over 2 hours now. I tried the virtual assistant and asked for a scheduled callback, it says they are not scheduling callbacks right now and to try again during operational hours, which it currently is. how do I schedule a live callback please.SolvedSooz13 months agoNeighbour11KViews1like3Comments
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