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Scam caller offering discounts
780.667.8418. Called offering me a 40% discount on my mobility plan as a recent Telus promotion. Could not tell me any info about my own account and wanted me to confirm my details. Offered discount for 24 months even though my plan is up in 2 months. Got very aggressive when I pushed for details and passed me on to a supervisor who said "we are not scammers". When I said I would contact telus, they hung up. BEWARE.Solvednf4 days agoNeighbour684Views0likes1Comment
Account Sent to Collections
I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently not). I cannot get services again until the flag is remove from my account saying I paid in full to the collection agency. As soon as I found out I contacted the agency with the information Telus provided and made the payment to my account. About 3-4 business days later I received a letter of release. 5-6 business days later the collection agency told me their client care phoned Telus and said that my account was paid in full. Telus is saying this did not happen. They finally allowed me to email them a copy of the letter of release and my communication with collections today in hopes to expedite the process. Now that Telus has my letter of release proving that I paid is there any hopes of getting service any time soon? The agent from the billing department today said to give him 2-3 business days and he would have it handled. I’ve been bounced between so many people at Telus I’m not sure I believe him. I’m so hopeless right now.SolvedElla19947 days agoNeighbour9.1KViews0likes1Comment
Upgraded to Fire TV Stick 4K Max and still cannot find Telus + App
Amazon Fire TV Stick 4K Max (2nd Gen) Fire OS 8.1.6.0 (RS8160/3380) Fire TV Home Version 7261010.1 After reading through several posts I still cannot find an answer. I am currently paying for the Telus Plus TV app and so would really like to be able to use it on my TV. I have checked and confirmed that my Amazon storefront is 100% set to CANADA. Can anyone tell me why the Telus app seems to not exist when I search the appstore via the firestick? Thanks.Solvedsnezzer1 month agoNeighbour132Views0likes2Comments
Appear to be Double billing
The odd part is that my automatic payment is sometimes not debited on the 25th and stays until the next month. This has been messing me up because the account that these payments come out of is also shared with other billing accounts, and it is quite possible for that account to have no money in the new month. But it gets worse; the billing system charges me twice for internet in the month. Or at least that is the appearance on the bank statement, but in reality their system seems unable to consistently bill for services used in the current month. Can these issues be fixed? Can I move the billing date to be more mid-month?Solved71Views0likes1Comment
Telus Customer Reward Program Issues
A popup under domain name luckypapa.top. “We would like to thank you for using our services for so long. Every day, we select a small group of Telus users and give them the chance to receive valuable gifts from our partners and sponsors. In this way we express our gratitude to you for choosing to use Telus. You can win a new Samsung Galaxy S20, iPhone 11 Pro, Amazon $500 Gift Card, Apple $500 Gift Card, TESCO $500 Gift Card or 3 years of free membership to Netflix. All you have to do to get a gift is to answer the following 9 questions. This survey allows us to understand customers better and improve our services. It will not take more than 30 seconds of your time. Remember: 100 randomly selected users have received this invitation and the number of the gifts is limited. You have 0 minutes and 0 seconds to answer the following questions before we give the gift to another lucky user! Good Luck! Congratulations!100% You answered (9/9) questions No repeat queries were submitted from your IP address. Today you can claim 1 gift. Offers a choice of free phones and gift cards for answering the 9 questions. Scam?Solvedslinkyminty2 months agoNeighbour17KViews3likes2CommentsElaborate Scam
Pretty sure this is an elaborate scam. Got a phone call this morning. I was supposed to receive two e-mails but only got one so I told the fellow that I had to go and he is supposed to call later. The return e-mail is "[email protected]" but the subject heading is "[email protected]". I've attached the bottom portion of the e-mail. the Customer Care e-mail is the same one as shown in my call display but I'm guessing that the number is not a legitimate Telus number.Solvedstarchoice3 months agoLeader464Views0likes3Comments
Closed account
I transferred my mobility plan to another provider. Telus immediately closed my account. I want to pay my final bill. I have tried, Chat, Telephone and X to talk to someone but as my account number no longer works their AI will not connect me to anyone. Telus has to be the the most difficult company to reach to pay a bill in the western hemisphere. So far I have spent over an hour trying to pay the final bill. Any chance anyone here has a contact email for someone there so I can get a copy of my final bill and pay it? Thanks,Solved276Views0likes2Comments
Pending Bill after 7 years after closing the account?
Hi there, I closed my Telus account in 2018 and moved out of Canada. Last week (30 Sep 2025) I accidently noticed an email in my spam box from a company called General Credit Services about an outstanding balance of $33. First ignored thinking its a scam email. But today 09 Oct 2025, I received an email indicating its the second notice. I talked to the agent in the email and got a pretty interesting response. They say the final bill was generated and a paper copy was sent to my address in 2018 despite I had alwasy opted for email statements for years before I closed my account. She indicated that it was my fault that I did not follow the T&Cs on the "legal contract" and should have contacted Telus to check any outstanding balances 45 days after I closed my account. My question is even if there was a balance, why didn't Telus send me electronic statements and why sending it to General Credit Services in 2025 for a bill that was generated in 2018? Is General Credit Services Inc a scam company? Did I just get scammed? Btw, in order to avoid getting my Credit History affected, I went ahead and made the payment since the amount was small and it wasn't worth my time fighting. The real question is a company like Telus that is well established corporate trying to scam people like this...Unbelievable!Solved457Views0likes6Comments
Mytelus web and app login issues
I get error lgn-301 on app and trying the website it gives me incorrect password message. When I request login link it says an error has occurred. I have already reset my password once even though I know it was the right password. This has been ongoing for 3 days nowSolvedgorecp6 months agoNeighbour665Views1like11CommentsDuplicate Mobile Account
We’ve had home services for a long time so I finally decided to open up a mobility account as well. I have two lines, one for me and one for my wife. There both under one account number however that account is duplicated under my account it says I have 3 services linked: 1 home service, 2 mobile. Except those two accounts are the same account number with the same two phone numbers. Not sure how that happened. Anyway to get rid of one? I’m a bit worried I’ll get billed for 4 lines instead of 2.Solved128Views0likes2Comments
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