telus

2 Topics

Pending Bill after 7 years after closing the account?
Hi there, I closed my Telus account in 2018 and moved out of Canada. Last week (30 Sep 2025) I accidently noticed an email in my spam box from a company called General Credit Services about an outstanding balance of $33. First ignored thinking its a scam email. But today 09 Oct 2025, I received an email indicating its the second notice. I talked to the agent in the email and got a pretty interesting response. They say the final bill was generated and a paper copy was sent to my address in 2018 despite I had alwasy opted for email statements for years before I closed my account. She indicated that it was my fault that I did not follow the T&Cs on the "legal contract" and should have contacted Telus to check any outstanding balances 45 days after I closed my account. My question is even if there was a balance, why didn't Telus send me electronic statements and why sending it to General Credit Services in 2025 for a bill that was generated in 2018? Is General Credit Services Inc a scam company? Did I just get scammed? Btw, in order to avoid getting my Credit History affected, I went ahead and made the payment since the amount was small and it wasn't worth my time fighting. The real question is a company like Telus that is well established corporate trying to scam people like this...Unbelievable!
Solved
Vipramah
2 months ago Place My Account
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0likes
6Comments
Why am i unable to Remove an account off my telus account?
So im having trouble remove an account on my telus account that i never had the intention to keep, i was given the wrong account number and now its stuck on my account, which i am unable to remove. i tried to call get help over customer service but they couldnt help me at all. is there no way to remove it off the account? will the charge automatically go to me? so i came to the forums. asking for help as i do not want someone elses account on my telus account.
T604Y
2 months ago Place My Account
1.2KViews
1like
3Comments