Order Shipped” Notification in Telus App for Phone Purchased In-Store

[georgeleg04]

 

I’m having an issue with the Telus app. On the Overview tab, it keeps showing that my order has been shipped, but I have never placed a delivery order with Telus. When I click on the notification, it’s for the phone I bought in person at a store.

There doesn’t seem to be any way to clear this notification, and it’s been stuck there for a while. Has anyone else experienced this? Is there a fix for this issue?

Thanks in advance!

[TELUS_Support]

That's definitely odd. Have you tried uninstalling and reinstalling the app?

[georgeleg04]

unfortunately reinstalling the app does not fix the problem. 

[TELUS_Support]

Gotcha. Feel free to send us a private message if you'd like to discuss further and we can look into options.