I have been a Telus mobility customer on my current cell phone account since 2003, and on a previous account back to 1996. I have been a lifelong Telus account holder for TV and internet.
My current cell phone has a 1GB of data. When it goes over Telus charges me $20 for the next tier. Then they charge me again to a max of $50 and lock my account.
Today I went to the competitor and they offered me a new Pixel phone for $35 dollars ($0 down) and 50GB of data for $45 over 24 months that equals $85. The “Loyalty” department at Telus offered me the same term, the same data, the same phone for $111 a month and would not waive the $50 data charge because it was 5 days old. I have been paying Telus $150 a month for the same service on my old phone for as long I can remember.
The question are, why should I stay, and would you stay?
My Dad is retired Telus, he always joked that my payments went towards his pension. Sorry Dad, and sorry you are ashamed.
