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Veronica9425
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Re: Chat function not working
Thanks for looking into that for me, Dru. That's actually just the one example I've used but I've tried using the chat for a number of different reasons over the past little while, all with the same outcome. Even just simple questions about my account, or a question about a bill, all with the same response of the chat being unavailable.9.8KViews0likes1CommentRe: Chat function not working
I actually tried this as well and didn't have any success. What I did EVENTUALLY have success doing was connecting to Technical Support and then having them transfer me to accounts/ billing. It's definitely silly to have to go through all these work arounds just to get connected. I am a bit relieved though that it wasn't just me having this issue!10KViews0likes0CommentsRe: Chat function not working
Absolutely! 1. Log into My TELUS 2. Click the little chat icon 3. Select Mobility 4. Select Monthly plan 5. Click my name to log in - "chat started with TELUS Assist" 6. In a sentence or two, please say why you’re contacting us. - "add Apple watch to account" I'm going to skip the details of the back and forth here, but it sends me a link on HOW to connect it, but doesn't help me add the additional device line for $10-$15/month. Since the bot isn't able to help me, I say "representative". I then get the following messages... Sure, I'm happy to get you to a team member. Our chat team members are currently unavailable. Would you like to book a callback? I've used this similar path with various difference requests over the past few weeks with the same results. Back in November I had some billing questions and received the same message. This has been ongoing for approximately 6 weeks now.10KViews0likes1Comment