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toeknee
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Re: Price Match Guarantee not honoured
I submitted the form again and today it was approved (with the same information.) In the field where you note the lower price, I also wrote something like, "this is the price shown on telus.com today" given the reason they told me I was getting denied.5.7KViews0likes0CommentsRe: Chat function not working
I just posted about this, not sure if links in the forum work: https://forum.telus.com/t5/My-Mobility-Account/Tip-chat-online-with-an-agent/td-p/143884 TLDR: don't sign in or say that you are an existing customer. Seems chat is prioritized for potential customers, but the support reps can still help with your account.10KViews1like0CommentsRe: Chat function not working
I noticed that when I am signed in to my Telus account online and I try to chat with support, it always tells me that no agents are available and to request a callback instead. I also noticed that if I am logged out and don't say that I am an existing customer, I get connected to a chat agent right away! The chat agent is then able to access my account information after confirming a few things for security. So if you'd prefer to chat with support rather than talk on the phone, try this out! Seems a little unfortunate that existing customers don't have the same priority as potential customers. I get it, but it doesn't feel good as a long-time customer.10KViews1like1CommentPrice Match Guarantee not honoured
I got an iPhone 15 Pro on a Bring-It-Back plan just before Christmas. On Boxing Day the monthly price for the Bring-It-Back plan was lowered, so I applied for the Price Match Guarantee. It was declined with no reason given. I submitted the form two more times and again was declined with no reason. I meet all eligibility criteria and filled in the form properly. I chatted with a customer support rep who was very attentive and who communicated with the team that does price matching (I was told there is no way for me to contact them directly.) The reason they gave for the denial was that I did not request the price match on the same day that the price was lower. This is completely untrue! The price was lower on each day that I requested the match and is still the lower price today on telus.com. Any suggestions on how I can reach the team that does the price match requests? I am still within 15 days so I could just return the phone and buy the exact same one at the lower price, but that seems to defeat the purpose of the Price Match Guarantee. What a hassle for me, the support reps, and not to mention additional cost for Telus. I am very upset that the price match team is being dishonest and if I end up having to return the phone and buy it again, I will just go with Bell or Rogers since they are offering an identical deal.Solved5.7KViews2likes3Comments