My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! MyTelus Sign on Page Not Responding

So, I'm trying to sign on to MyTelus (yes, I clicked on the link from the Telus website to go to MyTelus) athttps://www.telus.com/en/mobility/content/my-telus?linktype=ge-mainnavand end up with a page saying "Sorry This Page Has Expired"and I get red...

Ricardoedm by Friendly Neighbour
  • 5087 Views
  • 4 replies
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Resolved! Supposedly closed account but still getting emails

I haven't been with Telus for a couple of years now and recently I've been getting these legit looking emails that my account is locked due to too many tries to get in. I've tried logging in and I can't because the account is closed. I can't unsubscr...

Resolved! Upgrading new phone

Hi i'm planning to upgrade a device through online, my question is, if i picked a plan on this new device, will it be my new plan and my first plan will be automatically stopped/changed? TIA

Romel by Just Moved In
  • 1863 Views
  • 1 replies
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Resolved! Etransfer scam?

I got a text message "A return of:$119.62 is now arranged, to receive your return see: (website)*Data rates may apply."When I clicked the link it said it was from telus and to select my bank and then put my banking information in but it seemed fishy,...

xCas by Just Moved In
  • 9664 Views
  • 3 replies
  • 0 kudos

Resolved! App payment notice

Why does the Telus app keep telling me I have an overdue payment of 0.00 owning or my service will be suspended? My bill was paid the day I received it by visa using the app and there is no balance.Started with latest Telus Account App update.

Resolved! Simple Share plans, not so simple

Hi there, I'm currently on the market for a so-calles "family" plan where 2 lines would be combined. Current usage would be: 5GB-ish data, used by one line only, unlimited text and minutes, and of course the mandatory stuff (voicemail, caller ID, cal...

Cubytus by Just Moved In
  • 4948 Views
  • 3 replies
  • 0 kudos

Resolved! Worst Customer service

I’ve been trying to get a call back from a supervisor for the past 3 months. TELUS keeps overcharging me and refuse to pull the call where I was promised a certain rate for my plan. Who else is having the same experience? And does anyone have any sug...