Is MyTelus App login down? Can’t login via app

[catbird]

Is the login via MyTelus iOS app down? Can’t login, tells me email or password incorrect.

Can login fine via website and browser.

[dru · Accepted solution]

We're investigating an issue where some customers have trouble with app access right now. The online portal should still work, however. Can you give it a try: www.telus.com/myaccount 

[catbird]

Hi Dru,
Thanks for the reply. I was able to login via browser as you suggested, and perform a successful transaction via browser.

Unfortunately, the app on iOS still does not allow login, says that I’m putting in an incorrect email or password. I even deleted the app and cleared the cache and reinstalled - unfortunately still no luck with the login on the iOS app.

Thanks for looking into this. Can use via browser until the app login issue is fixed - good suggestion!

[jjbinks]

I have the exact same issue.

[dru]

We're currently investigating the app issue but please do try logging on via the web portal in the meantime: www.telus.com/myaccount