My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Moving two of the three line on my account

Hi, I am hoping on of the experts will be able to advise he here.I have three lines on my Telus Mobility Account, mine (1, the first number on the account) and my two sons (2 and 3). Lines 1 and 2 are now out of contract. We want to upgrade our phone...

Colsgirl by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Can not sign into my account

Everytime I enter my email and password. Keeps showing error about a dozen times..had to register again..What’s happening? What should I do. Then the new password is ridiculous. How is anyone going to remember it..grr the error has been showing since...

Mary1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Cell phone number

Can I move from BC to Alberta but keep my BC cell number?

JWC by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! temporary suspension for 2 subscribers.

Hi, I have to go abroad for 2 and half months, and there are 2 subscribers in my account. How much I pay for it per one month and is it right way to call 611 to apply this service?

Edmon by Just Moved In
  • 1 replies
  • 0 kudos

Refund still not issued after weeks, returned an Iphone X

I’m getting to the point now where I’m going to chargeback my credit card.2 months ago (August 13th) I had the win back team contact me about an iPhone X offer and a good plan. I originally took it and I got the device shipped to me. Ended up finding...

km626 by Just Moved In
  • 1 replies
  • 0 kudos

Need to activate my phone

I have recently updated my telus and have seleted my phone number and i was one the last step but it randomly cut off my last step for activating my phone. Please help me.

wade_420 by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! 10 dollar data block added to my account not wanted

The data block was added at $10 before i had it blocked at no cost can i get back to my original $100 one year prepaid with data blocked .I don't want to pay $10 a month for a phone used only for travelling. It will use up the balance to early. Polec...

polecat by All-Star
  • 4 replies
  • 0 kudos

Resolved! Telus Charged $5,000 for roaming at sea WITHOUT NOTIFICATION

So, my fiance when she was on a cruise called me a few times and much to her surprise when the bill came it was approx $4700 . She was shocked and when contacted Telus she was told there was nothing they could do. She did receive a msg saying welcome...

Resolved! Credit Card charged twice.

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes by Friendly Neighbour
  • 2 replies
  • 0 kudos