My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! What is the best way to contact Telus?

I was on hold for 30 minutes before an automated telus message told me that my call could not be answered and to call again later.Then I tried to used the online chat and got the message "Due to a technical issue, your chat was lost".When I tried to ...

Amanda647 by Just Moved In
  • 1580 Views
  • 1 replies
  • 0 kudos

Resolved! Horrible mobility experience upgrade from 1.5 GB to 3GB

TO WHOM IT MAY CONCERN | Account (Business Customer BLOCKED Since Friday 9th June)I wonder who planned 1.5 GB data bundle with a 4G LTE devices.? its like running a Ferrari on reserve gas and expecting to win the F1 title.. (this should have been wit...

KhalidS by Just Moved In
  • 3159 Views
  • 4 replies
  • 0 kudos

Resolved! I am being switched from MTS to Telus

I just went to MTS and was told that my account had already been transferred. I was told that I could transfer back after 3 months, that is was a done deal. I just wanted to upgrade my phone as I am near the end of my contract term on my existing pho...

MTSmb by Neighbour
  • 7499 Views
  • 8 replies
  • 0 kudos

Resolved! Multiple Numbers

So my dad has a Telus account, and I am soon going to transfer my number to his account. I am wondering if it is possible for me to have a log in to view my own usage, but not all the other numbers on his account. As in I can log into Telus Mobility,...

REH by Just Moved In
  • 1795 Views
  • 1 replies
  • 0 kudos

Resolved! Credit history with TELUS being ignored

From 1980 to 2009 I was a Clearnet ( bought by TELUS) and TELUS customer.Decided to a break for a few years from TELUS as a customerIn the mean time I changed my name.I signed up again with TELUS with home Internet in October of 2016.TELUS were not g...

Randene by Connector
  • 6090 Views
  • 5 replies
  • 0 kudos

Resolved! Final bill adjustment?

After being a Telus mobility customer since 1999, I was forced to move to Koodo. Koodo ported my phone number and took care of cancelling the Telus service. My contract was over in May but I believe I may have overpaid as I was billed in advance for ...

Sabba by Neighbour
  • 8995 Views
  • 6 replies
  • 0 kudos

Resolved! Cost of Service

Hello.I'm just looking for some outside opinions as to my current mobile monthly service charges.Device: iPhone 7 32GB(2 year contract)Unlimited Text Msg.Unlimited Canada Wide L/D20 GB shared data**Cost : $239.00 + tax / MonthI have been a loyal Telu...

Resolved! Call log shows 99999

I just recently spent some time in the US. I had roam like home enabled, and understand that this will charge me $7 per 24 hours of use of my home plan. On inspection of my billing for my current cycle it shows in my call logs the number 99999 and sh...