My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Can not sign into my account

Everytime I enter my email and password. Keeps showing error about a dozen times..had to register again..What’s happening? What should I do. Then the new password is ridiculous. How is anyone going to remember it..grr the error has been showing since...

Mary1 by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Cell phone number

Can I move from BC to Alberta but keep my BC cell number?

JWC by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! temporary suspension for 2 subscribers.

Hi, I have to go abroad for 2 and half months, and there are 2 subscribers in my account. How much I pay for it per one month and is it right way to call 611 to apply this service?

Edmon by Just Moved In
  • 1 replies
  • 0 kudos

Refund still not issued after weeks, returned an Iphone X

I’m getting to the point now where I’m going to chargeback my credit card.2 months ago (August 13th) I had the win back team contact me about an iPhone X offer and a good plan. I originally took it and I got the device shipped to me. Ended up finding...

km626 by Just Moved In
  • 1 replies
  • 0 kudos

Need to activate my phone

I have recently updated my telus and have seleted my phone number and i was one the last step but it randomly cut off my last step for activating my phone. Please help me.

wade_420 by Just Moved In
  • 0 replies
  • 1 kudos

Resolved! 10 dollar data block added to my account not wanted

The data block was added at $10 before i had it blocked at no cost can i get back to my original $100 one year prepaid with data blocked .I don't want to pay $10 a month for a phone used only for travelling. It will use up the balance to early. Polec...

polecat by All-Star
  • 4 replies
  • 0 kudos

Resolved! Telus Charged $5,000 for roaming at sea WITHOUT NOTIFICATION

So, my fiance when she was on a cruise called me a few times and much to her surprise when the bill came it was approx $4700 . She was shocked and when contacted Telus she was told there was nothing they could do. She did receive a msg saying welcome...

Resolved! Credit Card charged twice.

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Port my number out of telus

I have a company provided old phone from previous employee which has a Telus plan on it with number XXX-XXX-XXXX. Now our company is laying off people and people who are let go are allowed to keep their numbers. I don't know the specifics how. I need...

roshu74 by Just Moved In
  • 2 replies
  • 0 kudos