TELUS Neighbourhood

Resolved! Acct Number

I don't have my original agreement so I can't find my acct number.Please help.

Resolved! why would TELUS send accounts to collections with little to no notice

I have been a solid TELUS customer for many years without incident. I canceled a mobility account almost 2 years ago. Imagine my surprise and disappointment when I received a collections notification in the mail just the other day. Apparently I did n...

Resolved! Mistakenly paid account number

Hi i made a terrible mistake. I paid a telus bill and only to find out it did not much with my real telus account number.would there any possible for me to re-transfer that fund to put into my real account?

Resolved! previous numbers called

Resolved! Prepaid yearly mobile account

My yearly account has a large amount of money sitting in it. Phone only used when we travel (last year it was very little)..Top up early part of 2018 and if I don't you lose the money.... Can I use that money and buy another phone or apply it to my h...

Resolved! Nothing showing under usage. For mobility account. Pls help.

Hello.We have an account that has been shut off. But we are trying to determine the usage information. When I click on usage it comes up and says please click an account but then it is just blank.Why is this? How do I get this information. I need det...

Resolved! Can you add a person to your account?

My son is in college and I wouldnlikentp add him to my account so he can deal with telus for upgrades and such when he's away.Thanks

Resolved! No Loyalty from Telus

I recently called to look for a loyalty offer from Telus. There may have been a communication barrier with the agent or potentially a lack there of. I have 3 lines on a business account and have been with Telus for a number of years. I have paid clos...

Resolved! Account showing less minutes than I should have

One question that I forgot to ask in my previous topic: When I renewed/transferred ownership of my number, the plan I picked came with 300 minutes. When I check my account though it only shows that I have 100.If I only have ten days between the start...

Resolved! Getting double-dipped on overage charges

My number was part of a shared plan until about a week ago when I had ownership of my number transferred to my own account with a new plan. At the time of the transfer the shared plan was approx. ~300MB over its limit, which after the transfer I note...