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brulaz
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Joined 6 years ago
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Bill Credits?
Ordered a Black Friday deal with new phone and plan. All is good. The latest bill is what I expect. But there was something in the confirmation email that wasn't expected and I don't understand: " Credits and discounts  One-Time Bill Credit $50 -$50.00  Recurring Bill Credit $10 for 15 Months -$10.00  Credits will be applied to your future bills as applicable. " Now none of these credits have appeared on my latest bill, so I guess none of it is "applicable", although I wouldn't reject the credits. But what are they referring to?Solved4.4KViews0likes1CommentRe: How soon after adding a new line to our account can I cancel it?
Thanks. Just talked to staff at a Tesla store and they confirmed. We have a phone that works fine with Telus sims (just replaced it a few weeks ago), so will get a new Sim for it and add another 50gb line to our account when our son arrives.7.6KViews1like1CommentRe: How soon after adding a new line to our account can I cancel it?
If "provisioned on a month to month " means Prepaid, that won't work as Prepaid data is outrageously expensive. If it means I can add another 50 GB line to our family account, then cancel it in a month, that would be perfect.7.7KViews0likes1CommentHow soon after adding a new line to our account can I cancel it?
How soon after adding a new line to our account (currently 2 lines with 50GB each) can I cancel it? Our son is visiting for a month from Europe and needs a phone sim with ~50GB data for work. I was thinking of just adding a new line to our existing account and then cancelling it when he leaves. We don't have any land line internet as we and he will travel a fair bit. But if Telus says these plans require a 1 year contract, that won't work, obviously.Solved7.9KViews0likes6CommentsChange plan problem
We currently have a pair of: Peace of Mind - Unlimited Canada-US talk, text, and endless data (10GB High Speed) with the family discount. But doesn't look like we'll be going anywhere near the USA anytime soon so would like to change our plans to: Peace of Mind Connect - Unlimited nationwide talk, text, and endless data (20GB High Speed) But Telus says: Heads up, you’ve agreed to stay on your Canada-US plan for the duration of your term. If you change your plan today, you’ll be charged a $100 service fee on your next bill. That would be $100 for each line. So what is the duration of my term? We have no contract AFAIK, as we brought our own phones. Is it just to the end of the monthly bill, the 15th iirc? If I switch on the last day of our bill cycle will we still be charged $100 each? Confused.Solved4.7KViews0likes2Comments