My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Suddenly Cannot find my Mobility Account on my lap top?

It has disappeared.Then tells me to sign into an app,which in turn me to sign into a google Account?My mobility billing used to be on the same page as my homes services,they are still there but Mobility has disappeared.The chat for mobility and home ...

kruisey by Advisor
  • 5 replies
  • 0 kudos

Resolved! BYOD 40

I've been on BYOD 40 for 3 years and suddenly I'm not. When I look at my new bill this month it's now BYOD 50 and $10 more. I've had it with Telus and their tricks. Constantly having to monitor my bills for accuracy. I'm about to pull my account and ...

Resolved! Linking account

Can you link an account using telus twitter support or do you have to call.

John7 by Just Moved In
  • 3 replies
  • 0 kudos


this has the most expensive and worst services ever. been a customer since 1996. can not believe. I am still a customer. but other providers are thieves just as this company

ripoff by Just Moved In
  • 3 replies
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Spoke to customer service last night, after being on hold for over an hour. Previous time I tried calling I just gave up after 1.5hours. The recording kept reminding me how valuable me time is. I only had one question, why did my bill increase? Compa...

lkennett by Just Moved In
  • 3 replies
  • 1 kudos

Resolved! prepaid 10 starter

hi guysmy account been setup on may27 added $10 same day obviously so it shows my due is on june 26 .and i added $10 a few days earlier june 24 which i didnt want to wait till last min. type thing.then when i checked the account, it says my due date ...

gogpig by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! EasyRoam per day charges

Is the $12 international "per day" charge defined by my home time zone, by my roaming location time zone (e.g. Greece), or 24 hours after initiating a roaming call or data usage? E.G.: If I start roaming at 7 AM in Athens (10 PM Mountain) and end 4 h...

gr1ab by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Accidental Purchase

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this wo...

Zachary-M by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! prepaid add on deactive due to sufficient funds

my $5 250 prepaid feature was deactived due to sufficient funds. i top my account to meet the requirement is it possible to get it reactive despite it no longer a feature anymore?would a telus rep be able to reactive the add despite it is no longer o...

MH007 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Charged for Long Distance (500m apart)

Wondering why I would ever be charged for long distance for a phone call made within a 1km radius. I have a 778 number and live in Vancouver, the other number is 204 but was in Vancouver as well. The CRTC definition of long distance is based on physi...

ALEXWB by Just Moved In
  • 4 replies
  • 0 kudos