My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! #1 in customer service? 611 has been down for days

I'll probably just walk down the street to Rogers and port my number over there to take advantage of the 10gb offer. Rogers is even offering this deal to existing customers.. I assume it's so that their customers aren't trying to call into loyalty an...

sixsongcd by Friendly Neighbour
  • 4091 Views
  • 4 replies
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Resolved! Charges for iMessages?

Why am I being charged for airtime and data/sms for sending and receiving iMessages?

Imf by Just Moved In
  • 2144 Views
  • 2 replies
  • 0 kudos

Resolved! New to Telus and sim card not activating

I just went from Koodo to Telus for the 10gig for $60 promo deal. It's been over over 5 hours now and I'm still waiting for my Telus sim card to activate, and all I get is "sim not provisioned". I went back to the Telus store to find out about the "s...

HalfzeRO by Just Moved In
  • 2886 Views
  • 1 replies
  • 0 kudos

Resolved! Can't Link New Account - waiting for owner approval

Hey guys. New to Telus. Trying to set up my account. I'm seeing an error that my account number is linked to another account and that a request for access has been sent to the owner of the account. Any help? I've already ensured that I'm using the co...

JustinVN by Just Moved In
  • 4362 Views
  • 2 replies
  • 0 kudos

Resolved! Question regarding vacation suspension

I can't reach 611 at this time, because wait times are exceeding 1 hour (likely because of the plan offers). I would like to place my phone on a 3 month vacation suspension, my billing cycle ends on the 28th of every month. I know that I will be pror...

cstyles by Just Moved In
  • 2101 Views
  • 1 replies
  • 0 kudos

Resolved! Acct Number

I don't have my original agreement so I can't find my acct number.Please help.

HelpMe1 by Just Moved In
  • 2584 Views
  • 3 replies
  • 0 kudos