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PeterC1
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Joined 6 years ago
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Utterly disappointed with the service that we receive from Telus
I have 6 lines with this company I cannot believe telus can treat people like you do. I called on Friday to report a phone stollen from my daughter Could not speak to anyone until today, all we kept getting was a machine that does not understand English, O I come from the UK so maybe that’s why? I was told that all she would have to do is go into a store and pay the account off and get a new phone Well that did not work, two stores said you can’t do that. So we are trying to close the account down as she was very welcomed to a new provider, better deal $65 per month with 15 GB I finally get to speak to someone and asked me my pin number which I have had for years at this account and she dealt with it, I tried to go to my account online and go into the Device Balance to find out how much to close the account and it does not work??? I then have to call back only 10 minutes later to say I cannot get this information, I am then suddenly told this pin is not valid Utterly disappointed with the service that we receive from Telus I probably won’t even get a phone call back from one of your staffSolved5.6KViews1like4Comments