Digital sim and physical

[LawofBob]

Hi my iphone was purchased a few weeks ago and it shows two sims active, one digital sim and one physical sim, now it shows the digutal sim active, so i took the physical sim out and the phone doesnt work, do i need a physical sim in the phone to use the esim?

[BillTelusCust · Accepted solution]

Do you have two separate phone numbers in these "two sims active"?

Do your bars show two sets of signals?

You don't have two sims active, if you did, it would work when you took the physical SIM out...

Note: I do have two sims active.