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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Payment refund

Can I get money refunded for a payment I made even if it's what I owe but sent when I didn't mean to?

Tracylb by • Neighbour
  • 2990 Views
  • 2 replies
  • 0 kudos

Resolved! MyTelus Sign on Page Not Responding

So, I'm trying to sign on to MyTelus (yes, I clicked on the link from the Telus website to go to MyTelus) athttps://www.telus.com/en/mobility/content/my-telus?linktype=ge-mainnavand end up with a page saying "Sorry This Page Has Expired"and I get red...

Ricardoedm by • Friendly Neighbour
  • 7957 Views
  • 4 replies
  • 0 kudos

Resolved! Supposedly closed account but still getting emails

I haven't been with Telus for a couple of years now and recently I've been getting these legit looking emails that my account is locked due to too many tries to get in. I've tried logging in and I can't because the account is closed. I can't unsubscr...

Resolved! Upgrading new phone

Hi i'm planning to upgrade a device through online, my question is, if i picked a plan on this new device, will it be my new plan and my first plan will be automatically stopped/changed? TIA

Romel by • Neighbour
  • 2446 Views
  • 1 replies
  • 0 kudos

Resolved! Etransfer scam?

I got a text message "A return of:$119.62 is now arranged, to receive your return see: (website)*Data rates may apply."When I clicked the link it said it was from telus and to select my bank and then put my banking information in but it seemed fishy,...

xCas by • Neighbour
  • 11333 Views
  • 3 replies
  • 0 kudos

Resolved! App payment notice

Why does the Telus app keep telling me I have an overdue payment of 0.00 owning or my service will be suspended? My bill was paid the day I received it by visa using the app and there is no balance.Started with latest Telus Account App update.

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