TELUS Neighbourhood

Resolved! Why are Telus' web pages incorrect?

https://www.telus.com/en/on/support/article/favourite-numbers-mobile-device Does not work. There is no link on the final page to get to Favorite Numbers. I was charged over $20 for 2 short calls to my girlfriend (who lives a 30 minute drive away).I e...

Resolved! What are the current customer service wait times?

I tried before christmas and eventually gave up, just wondering what wait times are? I finally got my number activated but now I have billing issues.

Resolved! Vacation

Going to Mexico need a package

Resolved! Puk lock on sim can i call the 24/7 tec guys

Resolved! Mobile account

Why can’t I sign into my account ?It even tells me I don’t know my ph number or acct number which I have here in front of my face?

Resolved! Why does telus keep asking for my account number?

So I made an account to try to access online billing after registering with telus last night, and when you make an account, you give them your account number + email to make the account I received the email after registering, logged in, and clicked "...

Resolved! What’s my account # to pay online

Hhhmmm

Resolved! Charges, including add-ons

Explanation of charges and to have phone unlocked

Resolved! Porting Failed. 2 days now without a working phone.

I ported from Fido yesterday and believe the porting failed based on some internet reading. I can place calls, but cannot receive them. I also can't seem to activate iMessage/FaceTime on my phone. Been on hold countless times only to be hung up on af...

Resolved! Send my second phone

I ordered 2 phones in my account but only received one