My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Upgrading new phone

Hi i'm planning to upgrade a device through online, my question is, if i picked a plan on this new device, will it be my new plan and my first plan will be automatically stopped/changed? TIA

Romel by Neighbour
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Resolved! Etransfer scam?

I got a text message "A return of:$119.62 is now arranged, to receive your return see: (website)*Data rates may apply."When I clicked the link it said it was from telus and to select my bank and then put my banking information in but it seemed fishy,...

xCas by Neighbour
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  • 3 replies
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Resolved! App payment notice

Why does the Telus app keep telling me I have an overdue payment of 0.00 owning or my service will be suspended? My bill was paid the day I received it by visa using the app and there is no balance.Started with latest Telus Account App update.

Resolved! Simple Share plans, not so simple

Hi there, I'm currently on the market for a so-calles "family" plan where 2 lines would be combined. Current usage would be: 5GB-ish data, used by one line only, unlimited text and minutes, and of course the mandatory stuff (voicemail, caller ID, cal...

Cubytus by Neighbour
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  • 3 replies
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Resolved! Credit Reporting

I have never been a Telus customer, however, Telus is reporting an account listed as 120-149 days late to Transunion. I was a customer of PC Mobile in 2018 when they were folding into Koodo. At that time my account was transferred to Koodo. The open ...

Jamie9 by Neighbour
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  • 1 replies
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partial charge is a scam

i moved my number over to telus on july 9. i thought my cycle will start that day. today i got my first bill. telus charged me $15 partial charge because my cycle starts on the 15. when i switched to telus no one told me that my cycle starts on the 1...

Resolved! Calling Telus support

New customer here. Called customer support and it is more than 1 hour wait. Did Telus fire most of their call centre employees