TELUS Neighbourhood

Resolved! Split shared data between devices?

Can you allocate a fixed amount of shared data between devices? Eg: 60% on one device, 40% on the other? Yes, I have a teen who has devoured all our data for the month... need to block the data on his phone when he reaches a certain amount.

Resolved! Call history log

What are the circumstances that would result in the same outbound and inbound number (the telus cell phone number) being shown in the airtime records log for one call that was connected with talk time of more than a couple minutes. Have you seen this...

Resolved! Can't get into account

I tried making an account and didn't have my account number so a few days later after figuring out my account number I tried making a new account again but it said my email was already registered. So I tried logging in using my email and password I h...

Resolved! Pour quoi nous sommes pas capable de vous rejoindre

Les heures d ouverture dise fe 9h00 a 21h et sa fais 6 fois que jeseille de vous telephoner et il me dise que le bureau est fermer je fais *611 sur mon appereille merci

Resolved! Adding Telus to my online billing

I am having a problem adding my Telus Mobility account to my list of Vendors that I pay online through my bank. To set up my account to send payment, I need to provide an 8-digit account number. The problem is that my account number is only 7 numbers...

Resolved! Upgrading phone online

I want to upgrade my phone. Right now, I get a 30% discount on my plan because of my employer. I was wondering if I upgraded my phone online and choose a new plan, would the 30% discount be automatically applied to the new plan or do I actually have ...

Resolved! $30 in sms charges for sending texts to US

I made this post because I thought they charged me for data overages when I didn't go over, but on further investigation, I just found the pdf.. the charges aren't for data, the charges are for sending text messages to the US.. I didn't know they cha...

Resolved! No cellular service on my phone I live in Bognor ont

Resolved! no data on new phone (live chat hours?)

I just got a sim yesterday with 300 min and 7gb data, but my data isn't working.. yes I am on the telus network, and calls/texting works. What do I do? What are the live chat hours? I can't call support, as I'm mute.

Resolved! Super high bill.

So I just received my first bill, I know sometimes they can be a little higher but I'm seeing all these random things on it. My bill should be somewhere around $220 monthly and it's showing $327. And it was from August 30th September 6th, so only a f...