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Forum discussion about TELUS Mobility accounts.
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Resolved! Unable to access account after number migrated

I migrated my number last year and almost right away lost access to my account. I was unable to download my last e-bill, but thought nothing of it as the amount they charged to my CC seemed correct. Now unfortunately I need to access to that last bil...

Mobility Contract

Why does Telus not give incentives for long term users? It seems like other suppliers are trying to get people to switch, and Telus is also in that category, but there is not much in the loyalty program that makes a user want to renew their contract.

Myron by • Neighbour
  • 3063 Views
  • 1 replies
  • 0 kudos

Resolved! Changing email for sign in and billing

I recently cancelled my TELUS home internet which results in losing my TELUS email account, now I’m trying to change my email in my account profile to my gmail but the system won’t let me change it. It says I have to call, well I don’t want to spend ...

habsfan by • Organizer
  • 2657 Views
  • 1 replies
  • 0 kudos

Resolved! Billing

Why do I have a charge of $25.00 per month for Shareable Data? What is it?

MJM by • Neighbour
  • 2822 Views
  • 1 replies
  • 0 kudos

Resolved! MMS and Data Block

I've noticed a number of older threads that attempt to answer this question without any clear answer, so I've submitted a query to Telus Support. Text of Message Submitted to Telus SupportIt would be most helpful to have an authoritative article that...

dpb by • Neighbour
  • 6493 Views
  • 3 replies
  • 1 kudos

Resolved! A very confusing problem to do with log in and bill payment

My partner and I have a phone each with different numbers. Historically I have always paid the bills. He wanted to be able to log into the account. I applied to have him put on the account as a second which TELUS did for us. Now I can’t get in myself...

Resolved! Additional information is required to process

So far I have not received an answer from Telus whichAdditional information is required to process my order and finalize my I already wrote two emails and got no reply so far, it's been 15 days from the payment of my purchaseBest regards Augusto Schi...

Augusto by • Neighbour
  • 2716 Views
  • 1 replies
  • 0 kudos

Resolved! Bring-it-back program. Upgrade after 1 year?

Hey!I was hoping to get Apple’s latest iPhone in a couple of weeks on the bring-it-back contract. I was wondering if I wanted to upgrade after 12 months, rather than 24 months, how much would it cost?It states on the Telus fee you’d pay the bring it ...

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