My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Telus Charged $5,000 for roaming at sea WITHOUT NOTIFICATION

So, my fiance when she was on a cruise called me a few times and much to her surprise when the bill came it was approx $4700 . She was shocked and when contacted Telus she was told there was nothing they could do. She did receive a msg saying welcome...

Resolved! Credit Card charged twice.

I have the Telus Talk and Messaging 10 plan with automatic top up set with my credit card. Tonight when I opened my credit card bill it shows i have been charged twice on the same day. Instead of one transaction for $11.30 ($10.00 + tax) I have two t...

GForbes by Friendly Neighbour
  • 2 replies
  • 0 kudos

Resolved! Port my number out of telus

I have a company provided old phone from previous employee which has a Telus plan on it with number XXX-XXX-XXXX. Now our company is laying off people and people who are let go are allowed to keep their numbers. I don't know the specifics how. I need...

roshu74 by Just Moved In
  • 2 replies
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Resolved! Switched from Telus to Koodo - Credit on account

I switched from Telus to Koodo months ago and kept the same number. I received several bills since then from Telus showing a credit on my account. Yet when I call to request a cheque or have the funds transferred, I'm forwarded to Koodo support and t...

MorganL by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Pre-Authorized Payment plan...

To go thru all this just to get a simple yes or no?? Anyhow, I noticed on the prepayment note, it says "The total due will be charged to your bank account 15 days from yourbill date" Now is that 15 working days not including weekends?? Cuz then the m...

ONTLLs by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Top up expiration date

I have a Talk an Text 100 plan that expires in May 2019. If I want to add $10 to my account, they seem to say that it will expire in 30 days. Does that mean that my Talk and Text 100 plan will expire in 30 days instead of the 8 months I have left? If...

Bill2341 by Neighbour
  • 5 replies
  • 0 kudos

Resolved! cost of calls when airtime is exceeded

My usage for this month is already in the red. It shows many minutes of airtime over the limit. However, the "cost" column on my usage chart for calls I have made, shows $0.00. I'm not sure why. Many of them are 1-888 long distance, which *might* mak...

digestif by Friendly Neighbour
  • 7 replies
  • 0 kudos