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My Mobility Account
Forum discussion about TELUS Mobility accounts.
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BYOD40

Spoke to customer service last night, after being on hold for over an hour. Previous time I tried calling I just gave up after 1.5hours. The recording kept reminding me how valuable me time is. I only had one question, why did my bill increase? Compa...

lkennett by • Just Moved In
  • 4365 Views
  • 3 replies
  • 1 kudos

Resolved! prepaid 10 starter

hi guysmy account been setup on may27 added $10 same day obviously so it shows my due is on june 26 .and i added $10 a few days earlier june 24 which i didnt want to wait till last min. type thing.then when i checked the account, it says my due date ...

gogpig by • Just Moved In
  • 4991 Views
  • 2 replies
  • 0 kudos

Resolved! EasyRoam per day charges

Is the $12 international "per day" charge defined by my home time zone, by my roaming location time zone (e.g. Greece), or 24 hours after initiating a roaming call or data usage? E.G.: If I start roaming at 7 AM in Athens (10 PM Mountain) and end 4 h...

gr1ab by • Just Moved In
  • 3296 Views
  • 1 replies
  • 0 kudos

Resolved! Accidental Purchase

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this wo...

Zachary-M by • Just Moved In
  • 3223 Views
  • 1 replies
  • 0 kudos

Resolved! prepaid add on deactive due to sufficient funds

my $5 250 prepaid feature was deactived due to sufficient funds. i top my account to meet the requirement is it possible to get it reactive despite it no longer a feature anymore?would a telus rep be able to reactive the add despite it is no longer o...

MH007 by • Just Moved In
  • 2891 Views
  • 1 replies
  • 0 kudos

Resolved! Charged for Long Distance (500m apart)

Wondering why I would ever be charged for long distance for a phone call made within a 1km radius. I have a 778 number and live in Vancouver, the other number is 204 but was in Vancouver as well. The CRTC definition of long distance is based on physi...

ALEXWB by • Just Moved In
  • 5759 Views
  • 4 replies
  • 0 kudos

Resolved! Credit reporting

Ok, question for youIm a new to "telus" customer, i was with koodo for a fee years before. I needed a new phone, and ended up switching over.I check my credit history often. I had a email come in from credit b. Telling me i had a late payment added t...

Bradyc124 by • Just Moved In
  • 9266 Views
  • 3 replies
  • 0 kudos

Resolved! Bill from mobility

So i looked at my bill yesterday and its my first bill from telusIt said i owe 80.97 whateverNow i opened the app its 197$ i dont have 197$

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