My Mobility Account
Forum discussion about TELUS Mobility accounts.
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Resolved! Accidental Purchase

Hello I am a teenager with little money to spare so I use Telus' prepaid plans. I don't know what it was my brains reasoning but I decided to switch out my talk and text 22 plan with a 100 minute and unlimited messaging add on. I thought that this wo...

Zachary-M by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! prepaid add on deactive due to sufficient funds

my $5 250 prepaid feature was deactived due to sufficient funds. i top my account to meet the requirement is it possible to get it reactive despite it no longer a feature anymore?would a telus rep be able to reactive the add despite it is no longer o...

MH007 by Just Moved In
  • 1 replies
  • 0 kudos

Resolved! Charged for Long Distance (500m apart)

Wondering why I would ever be charged for long distance for a phone call made within a 1km radius. I have a 778 number and live in Vancouver, the other number is 204 but was in Vancouver as well. The CRTC definition of long distance is based on physi...

ALEXWB by Just Moved In
  • 4 replies
  • 0 kudos

Resolved! Credit reporting

Ok, question for youIm a new to "telus" customer, i was with koodo for a fee years before. I needed a new phone, and ended up switching over.I check my credit history often. I had a email come in from credit b. Telling me i had a late payment added t...

Bradyc124 by Just Moved In
  • 3 replies
  • 0 kudos

Resolved! Bill from mobility

So i looked at my bill yesterday and its my first bill from telusIt said i owe 80.97 whateverNow i opened the app its 197$ i dont have 197$

Resolved! Unlimited plan and tethering.

I was a previous BellMTS customer which was switched over to Telus. I had unlimited data with Mts so I was able to keep my original plan. I'm curious if I'm able to tether with my laptop free of charge since I'm paying for unlimited data..... I have ...

Britt147 by Just Moved In
  • 1 replies
  • 0 kudos

Provincial e911 fees?

Does Telus now only charge fees based on province of service? I've seen other carriers don't charge for BC anymore yet my mother whose been on prepaid for over a decade still gets charged $0.75month? 30-Mar-2018 8:00 AMaccount adjustment911 fee trans...